The primary sources were mainly industry experts from the core and related industries, and preferred system developers, service providers, system integrators, resellers, partners, standards, and certification organizations from companies and organizations related to the various segments of this industrys value chain. Should I use all my inheritance for a down payment? Users that want to upgrade their infrastructure can benefit from the expertise of seasoned cloud service providers, which helps users adopt the best mix of services. 1. Additionally, key market players are financing research and development (R&D) activities to deliver natural interactive voice response (IVR) and facilitate interactive chatbots for customers, which is projected to fuel the growth of the market in the upcoming years. In the secondary research process, various sources were referred to for identifying and collecting information for this study. This model eliminates the need for users to install or maintain contact center software on their own servers. I make $80,000 and have $220,000 in student debt. Though the COVID-19 outbreak has thrown light on weaknesses in business models across sectors, it has offered several opportunities to leverage cutting-edge technologies, such as AI, ML, and advanced analytics, to transform contact centers in the tough situation to cater to customers and offer the best experiences. improving their productivity and overall operational efficiency. The UK's finance sector, which accounts for 18% of all employment, is expected to employ about one in five call center workers. Understand the Cloud Contact Center SaaS growth projections in the UK and Northern Europe. Y-o-Y Growth Trend Analysis By Deployment Model, 2017-2021, 8.5. Absolute $ Opportunity Analysis By Vertical , 2022-2032, 11. The services segment plays a vital role in the functionality of a cloud-based contact center solution. There are apps, a suite of tools, cloud-hosted services, including advanced call routing, multiple communication channels, multiple agents, and analytics in the cloud based contact center. 2. To get more information aboutthis market. Numerous companies are implementing work-from-home policies for agents in an effort to reduce costs. On a regional level, the market has been classified into North America, Asia-Pacific, Europe, Latin Historical Market Size Value (US$ Mn) Analysis By Vertical , 2017-2021, 10.3. Y-o-Y Growth Trend Analysis By Organization Size, 2017-2021, 9.5. Cloud Contact Center Market is projected to grow at a CAGR of 25% during the forecast period. etc., as it provides enhanced security, high reliability, and improved convenience at affordable prices, is Contact centers are always at risk as they store a huge amount of crucial customer data. PureCloud (now known as Genesys Cloud CX) is Interactive's brand-new, public-cloud application built entirely in Amazon Web Services. The contact center is a facility that handles contact with end customers. Small And Medium Enterprises (SMEs), 9.4. The global Cloud Based Contact Center Market is worth more than US$ 23 Bn at present. 2022 IMARC Services Private Limited. Companies in the cloud-based contact center industry are offering tailored services to government organizations with the help of CRM integration. Primary research also helped in understanding the various trends related to technologies, deployments, and regions. Along with that, a few other market-related sources, such as journals of the Uptime Institute, ResearchGate, Springer, and white papers, were also considered while conducting the extensive secondary research. In 2019, fraud attempts against call centers increased. More collaboration solutions are being made available by businesses so that employees may instantly connect with subject matter experts in different departments or organizations. 4. A cloud-based contact centre solution unifies many channels of communication into a single platform . With collaboration options like team chat and video, the new contact center as a service technology in the cloud-based contact center industry is assisting in the efficient management of remote teams. primarily catalyzing the global cloud-based contact center market. The global Cloud-Based Contact Center market size was valued. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021, 16.2. Gather insights into EU and MEA for a planning business case. majority of the global market share. Offering an all-in-one cloud contact center platform, the most complete marketplace, myriad high-quality native features, a simple user interface and stellar customization capabilities, Genesys outranks the competition in the Frost & Sullivan Frost Radar North American Enterprise Cloud Contact Center Market, 2021 report. Market Attractiveness Analysis By Region, 12. Reasons to Purchase the Cloud Contact Center Market Research Report: Purchase this report https://www.reportmines.com/purchase/1139372 (Price 3250 USD for a Single-User License ), Phone: USA:+1 917 267 7384 / IN:+91 777 709 3097, Intelligent Greenhouse Market, Global Outlook and Forecast 2022-2028, Elastic Adhesive Market, Global Outlook and Forecast 2022-2028, Bullet Train Market, Global Outlook and Forecast 2022-2028, Vehicle Superchargers Market, Global Outlook and Forecast 2022-2028, Press Release Distributed by Lemon PR Wire. The demand for Professional Services has increased significantly. Get a complete personalized report with a scorecard of target partners. Important operational and performance statistics are analyzed in the Cloud Contact Center market report so that users may make comparisons to their own businesses, those of their clients, or those of their competitors. 8x8 XCaaS includes an integrated cloud contact center, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities in a single-vendor solution. Section 5 offers a request operation that's employed for a variety of effects, including enhancing the client experience and learning further about how guests behave. Cloud based contact center market is projected to grow from USD 13.45 billion in 2020 to USD 56.37 billion in 2027 at a CAGR of 22.7% in the 2020-2027 period. It aids in the formulation of. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021, 13.2. Im 68, my husband is terminally ill, and his $3 million estate will go to his son. To speak to our analyst for a discussion on the above findings, click Speak to Analyst, 1 INTRODUCTION (Page No. The study has been done with respect to market share, size, trends, growth, outlook, estimation and forecast period 2022-2028. Earlier this year, Genesys announced end-of-sale and -support dates for PureConnect. Profitability by Market Segments, 19.1.8.3. Moreover, cloud-based contact centers allow agents to work remotely for improving their productivity and overall operational efficiency. The global Cloud-Based Contact Center market is projected to grow from USD 17.1 billion in 2022 to USD 54.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 26.1% during the forecast period. Telemarketing, governmental sectors, IT and telecommunications, and utility corporations are other significant industries in the UK call center market. Explore the platform Therefore, the increase in the adoption of cloud technologies, coupled with the need to improve customer services, is expected to act as a major factor driving the adoption of cloud-based contact center solutions and services among Asia Pacific enterprises. by 2029, at a CAGR of 24.8% during a forecast period. North America Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 12.1. In particular, during the coronavirus epidemic, the contact center as a service technology assisted in minimizing cost of ownership, reducing downtime, and ensuring business continuity. https://www.reportmines.com/enquiry/request-sample/1139372, https://www.reportmines.com/enquiry/pre-order-enquiry/1139372, https://www.reportmines.com/toc/1139372#tableofcontents, https://www.reportmines.com/purchase/1139372, https://www.reportmines.com/enquiry/request-covid19/1139372. This impactful aftereffect was fueled by the ongoing growth of emerging market economies. Also, the market in the country is projected to account for an absolute dollar growth of US$ 33.5 Bn. What are the key Cloud Based Contact Center Market Trends? The market has been forecast by analyzing the driving factors, such as the increasing adoption of multiple clouds and rising need to efficiently manage the security and performance of the cloud. Your personal details are safe with us. [301 Pages Report] The global Cloud-Based Contact Center market is projected to grow from USD 17.1 billion in 2022 to USD 54.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 26.1% during the forecast period. Cloud-based Contact Center solutions provide BFSI organizations the ability to mine customer data that includes transactions, customer activities across banking and financial services, websites, customer queries through multiple channels, and the deep knowledge of prioritized customer segments. The sudden outbreak of the COVID-19 pandemic has led to the increasing inclination of contact center Historical Market Size Value (US$ Mn) Analysis By Region, 2017-2021, 11.3. Among these, public cloud currently exhibits a clear Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032, 16. As the UC market matures, vendors are looking for new ways to attract customers. The Cloud-Based Contact Center Market report provides statistical information about the global industry. Agents can choose their own schedules while working remotely. Y-o-Y Growth Trend Analysis By Application , 2017-2021, 7.5. Customers are ranking call support as their initial channel preference for flexible communication. This research study involved the extensive use of secondary sources, directories, and databases, such as D&B Hoovers, Bloomberg Businessweek, and Factiva, to identify and collect information useful for this technical, market-oriented, and commercial study of the cloud-based contact center market. Facebook . The best cloud call center platforms in the market essentially include features like: Intelligent call routing Automatic call distribution (ACD) Interactive Voice Response (IVR) Sales Dialer Click-to-call widget Call monitoring and more features. Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud), Organization Size, Industry (BFSI, Telecommunications, and Retail and Consumer Goods) and Region - Global Forecast to 2027 Contact: Mr. Aashish Mehra MarketsandMarkets INC. 630 Dundee Road Suite 430 Northbrook, IL 60062 The change in growth. Contact Center Market size was valued at USD 23.71 Billion in 2020 and is projected to reach USD 69.98 Billion by 2028, growing at a CAGR of 14.59% from 2021 to 2028.. Owing to the growing need to deliver dynamic customer requirements is enabling companies to give crucial insights to increase the customer experience which is ultimately leading to the . Historical Market Size Value (US$ Mn) Analysis By Service, 2017-2021, 6.3. The Business Research Company's Cloud Based Contact Center Global Market Report 2022 - Market Size, Trends, And Forecast 2022-2026. Growing competitiveness in the Cloud Contact Center market is the main obstacle. Section 6 offers an indigenous request study of the entire world, which is divided into four regions North America, Europe, Asia Pacific, and the Rest of the World. - 201) 11.1 KEY PLAYER STRATEGIES TABLE 237 OVERVIEW OF STRATEGIES DEPLOYED BY KEY PLAYERS IN CLOUD-BASED CONTACT CENTER MARKET 11.2 MARKET EVALUATION FRAMEWORK FIGURE 38 MARKET EVALUATION FRAMEWORK, 20192022 11.3 MARKET SHARE ANALYSIS FIGURE 39 MARKET SHARE ANALYSIS OF COMPANIES IN MARKET, 2022 11.4 HISTORICAL REVENUE ANALYSIS OF LEADING PLAYERS FIGURE 40 REVENUE ANALYSIS OF TOP FIVE LEADING PLAYERS, 20192021 11.5 COMPANY EVALUATION MATRIX 11.5.1 DEFINITIONS AND METHODOLOGY TABLE 238 COMPANY EVALUATION MATRIX: CRITERIA AND WEIGHT 11.5.2 STARS 11.5.3 EMERGING LEADERS 11.5.4 PERVASIVE PLAYERS 11.5.5 PARTICIPANTS FIGURE 41 CLOUD-BASED CONTACT CENTER MARKET (GLOBAL): COMPANY EVALUATION MATRIX, 2022 11.6 EVALUATION MATRIX FOR SMALL AND MEDIUM-SIZED ENTERPRISES/STARTUPS 11.6.1 DEFINITIONS AND METHODOLOGY TABLE 239 EVALUATION MATRIX FOR SMALL AND MEDIUM-SIZED ENTERPRISES/STARTUPS: CRITERIA WEIGHT 11.6.2 PROGRESSIVE COMPANIES 11.6.3 RESPONSIVE COMPANIES 11.6.4 DYNAMIC COMPANIES 11.6.5 STARTING BLOCKS FIGURE 42 CLOUD-BASED CONTACT CENTER MARKET (GLOBAL): SME/START-UP EVALUATION MATRIX, 2022 11.7 COMPETITIVE SCENARIO 11.7.1 PRODUCT LAUNCHES TABLE 240 PRODUCT LAUNCHES, 20192022 11.7.2 DEALS TABLE 241 DEALS, 20182022. I want to buy a house. In a new cloud security report by SANS Institute, comprising several hundred businesses in Europe, the US, Asia, and Canada revealed that 19% of participants had heard about cloud hacks and were leery of using them. This can also provide new communication channels, such as social media, video, and WhatsApp, for enhancing user experiences while complying with risk, governance, security, and compliance mandates that include the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), Pharmacy Council of India (PCI), and California Consumer Privacy Act (CCPA). Note: Information in the above chart consists of dummy data and is only shown here for representation purpose. This report offers current landscape of business strategies, industry growth, size, demand,. A cloud-based contact center solution combines several communication channels into a single system for allowing agents to connect with customers over a phone call, email, or instant message while maintaining a consistent record. Home / Technology & Media / Cloud-based Contact Center Market. CXi empowers organizations to intelligently meet their customers wherever their journey begins, enables resolution through AI and data-driven self-service, and prepares agents to successfully resolve any customer needs event. The data was also collected from secondary sources, such as Contact Center Pipeline, and Artificial Intelligence (AI) for Communications, and related magazines. , Yahoo, Yahoo. The war between these two countries has led to . Additionally, hiring operate-from-home agents in the US costs 5 to 10% less than hiring specialists who work on-site. Certain features and services have essentially made cloud-based telephone systems an emerging player in mainlining business communications across the globe. The primary sources from the supply side included various industry experts, such as Chief Experience Officers (CXOs), Vice Presidents (VPs), and directors, from business development, marketing, product development/innovation teams, and related key executives from cloud-based contact center solution vendors, System Integrators (Sis), service providers, industry associations, and key opinion leaders. . This pushes enterprises to explore hosted and cloud alternatives in place of premises-based systems. Cloud contact centers are used to reduce costs, increase ROI, maximize agent performance, improve mobility and scalability, and enhance customer experience and empowerment. The cloud-based contact center market, by Vertical, BFSI, Telecommunications, Retail and Consumer Goods, IT and ITeS, Government and Public Sector, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, and Other Verticals. The growing need for personalized and streamlined customer interactions is one of the primary factors driving the market growth. The contact center software market is primarily driven by the increasing need to enhance customer experience, at relatively lower costs. There's a reason it's a leading platform for seamlessly integrating voice and digital channels empowering agents, delighting customers and creating better business outcomes overall. & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform . New York, USA, Jan. 31, 2022 (GLOBE NEWSWIRE) -- Market Overview: According to a comprehensive research report by Market Research Future (MRFR), "Cloud Based Contact Center Market information by . His teenage kids have no college savings. in 2021 and is expected to reach US$ 84.45 Bn. At what percentage is sales of Cloud Based Contact Center Market going to register growth in China? Currently, solution holds the majority of the total market share. Asia Pacific Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 15.1. Selling Price, Production Cost, and Competitive Strategies. Cloud-Based Contact Center Market was valued at US$ 14.35 Bn. What has been the impact of COVID-19 on the global cloud-based contact center market? Based on the deployment mode, the global cloud-based contact center market can be divided into This makes cloud-based contact centers great disaster recovery/business continuity solutions.. With the increased use of internet-based telephone services, many contact centers plan to integrate their communication processes with cloud telephone-based business phone systems. Im a successful single mother who reconnected with my college sweetheart. Based on the component, the global cloud-based contact center market has been segmented into Owing to cloud-based contact centers, businesses can look into the possibility of home shoring or scaling up the remote workforce to accommodate more employees who clock in from home. With cloud-based contact centers, agents can be deployed across the country with the goal of putting them closer to customers. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Deployment Model, 2022-2032, 8.4. Session 10: The report's principal conclusions and arguments are summed up for the readers. All Rights Reserved. Market Insights. - 106) 9.1 INTRODUCTION FIGURE 34 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL EXPECTED TO ACCOUNT FOR LARGEST MARKET SIZE IN 2022 9.1.1 VERTICAL: MARKET DRIVERS 9.1.2 VERTICAL: COVID-19 IMPACT TABLE 39 MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 40 MARKET, BY VERTICAL, 20222027 (USD MILLION) 9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE TABLE 41 BANKING, FINANCIAL SERVICES, AND INSURANCE: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 42 BANKING, FINANCIAL SERVICES, AND INSURANCE: MARKET, BY REGION, 20222027 (USD MILLION) 9.3 TELECOMMUNICATIONS TABLE 43 TELECOMMUNICATIONS: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 44 TELECOMMUNICATIONS: MARKET, BY REGION, 20222027 (USD MILLION) 9.4 IT AND ITES TABLE 45 IT AND ITES: CLOUD-BASED CONTACT CENTER MARKET, BY REGION, 20162021 (USD MILLION) TABLE 46 IT AND ITES: MARKET, BY REGION, 20222027 (USD MILLION) 9.5 GOVERNMENT AND PUBLIC SECTOR TABLE 47 GOVERNMENT AND PUBLIC SECTOR: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 48 GOVERNMENT AND PUBLIC SECTOR: MARKET, BY REGION, 20222027 (USD MILLION) 9.6 RETAIL AND CONSUMER GOODS TABLE 49 RETAIL AND CONSUMER GOODS: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 50 RETAIL AND CONSUMER GOODS: MARKET, BY REGION, 20222027 (USD MILLION) 9.7 MANUFACTURING TABLE 51 MANUFACTURING: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 52 MANUFACTURING: MARKET, BY REGION, 20222027 (USD MILLION) 9.8 ENERGY AND UTILITIES TABLE 53 ENERGY AND UTILITIES: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 54 ENERGY AND UTILITIES: MARKET, BY REGION, 20222027 (USD MILLION) 9.9 MEDIA AND ENTERTAINMENT TABLE 55 MEDIA AND ENTERTAINMENT: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 56 MEDIA AND ENTERTAINMENT: MARKET, BY REGION, 20222027 (USD MILLION) 9.10 HEALTHCARE AND LIFE SCIENCES TABLE 57 HEALTHCARE AND LIFE SCIENCES: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 58 HEALTHCARE AND LIFE SCIENCES: MARKET, BY REGION, 20222027 (USD MILLION) 9.11 OTHER VERTICALS TABLE 59 OTHER VERTICALS: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 60 OTHER VERTICALS: MARKET, BY REGION, 20222027 (USD MILLION), 10 CLOUD-BASED CONTACT CENTER MARKET, BY REGION (Page No. NTT will build the local software package on AWS, so that . operations from on-premises model towards cloud-based solution, to allow agents to work remotely for The services segment is expected to account for a higher growth rate during the forecast period. Value chain analysis, well-known . Latin America Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 13.1. MEA Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 16.1. One of the key factors influencing this market in the United States is the existence of Google, one of the most successful cloud providers, which has displayed the potentiality of large-scale, web-based apps provided from the cloud, and Microsoft, which is now moving to offer its services on a cloud-based platform. Cloud Contact Center enables users to access their contact center from any device and from any location. In order to preserve their market position in the post-covid era, businesses need to comprehend the value of digitization, which this paper provides. Players in the market are constantly developing improved analytical solutions as well as extending their product offerings. Looking forward, IMARC Group expects the market to reach a value of US$ 63.8 Billion by 2027, exhibiting a growth rate (CAGR) of 23.10% during 2022-2027. Increased visibility into the customer journey. 8. Currently, large enterprises account for the - 28) 1.1 OBJECTIVES OF THE STUDY 1.2 MARKET DEFINITION 1.2.1 INCLUSIONS AND EXCLUSIONS 1.3 MARKET SCOPE 1.3.1 MARKET SEGMENTATION 1.3.2 REGIONS COVERED 1.3.3 YEARS CONSIDERED 1.4 CURRENCY CONSIDERED TABLE 1 US DOLLAR EXCHANGE RATE, 20192021 1.5 STAKEHOLDERS 1.6 SUMMARY OF CHANGES, 2 RESEARCH METHODOLOGY (Page No. Market revenue through Professional services is forecasted to grow at a CAGR of over 17.8% during 2022-32. It was also arrived at by analyzing the product portfolios of major companies and rating the companies based on their performance and quality. We expect the global cloud-based contact center market to exhibit a CAGR of 23.10% during 2022-2027. Private companies looking to purchase cloud-based contact centers are utilizing the possibility to work directly with governmental organizations to increase service access and track the status of requests through self-service channels. Historical Market Size Value (US$ Mn) Analysis By Deployment Model, 2017-2021, 8.3. However, regulations and long-term cost of hosting are adding to the performance pressure of solution providers. Global Market Analysis 2017-2021 and Forecast, 2022-2032, 4.1. Cloud Contact Center Market Size | Growth Prospect and Demand Analysis [2022-2027] | Recent Developments, Emerging Trends, Regional Segments, Business . Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. Major Highlights of the Cloud Based Contact Center Market report released by HTF MI Market Breakdown by Applications: Call Routing and Queuing, Data Integration and Recording, Chat. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Solution, 2022-2032, 5.3.2. What are the key regions in the global cloud-based contact center market? Profitability by Market Segments, 19.1.2.3. The concept of contact center as a service is gaining traction among industry participants in the global cloud-based contact center market. The value of the Cloud Based Contact Center Market increased at a CAGR of around 21.6% during 2017 2021. In on-premises contact centers, hardware failures and disasters come without warning and can have a disastrous impact on companies customer data, resulting in downtime, busy signals, and excessive wait time. Market Definition / Scope / Limitations, 4. Among these, the IT and telecom industry currently holds the largest market share. The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. The global cloud-based contact center market has been segmented on the basis of type, organization size, end-user industry, and regions. - 80) 6.1 INTRODUCTION FIGURE 30 SOLUTIONS SEGMENT EXPECTED TO ACCOUNT FOR LARGER MARKET SIZE IN 2022 6.1.1 COMPONENT: MARKET DRIVERS 6.1.2 COMPONENT: COVID-19 IMPACT TABLE 9 MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 10 MARKET, BY COMPONENT, 20222027 (USD MILLION) 6.2 SOLUTIONS FIGURE 31 REPORTING AND ANALYTICS SEGMENT EXPECTED TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD TABLE 11 MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 12 MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 13 SOLUTIONS: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 14 SOLUTIONS: CLOUD-BASED CONTACT CENTER MARKET, BY REGION, 20222027 (USD MILLION) 6.2.1 OMNICHANNEL ROUTING 6.2.1.1 Digital channels 6.2.1.2 Interactive voice response 6.2.1.3 Automatic call distributors 6.2.1.4 Dialers 6.2.1.5 Virtual agents TABLE 15 OMNICHANNEL ROUTING: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 16 OMNICHANNEL ROUTING: MARKET, BY REGION, 20222027 (USD MILLION) 6.2.2 WORKFORCE ENGAGEMENT MANAGEMENT 6.2.2.1 Workforce optimization 6.2.2.2 Call recording and quality management TABLE 17 WORKFORCE ENGAGEMENT MANAGEMENT: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 18 WORKFORCE ENGAGEMENT MANAGEMENT: MARKET, BY REGION, 20222027 (USD MILLION) 6.2.3 REPORTING AND ANALYTICS 6.2.3.1 Historical and customized reports 6.2.3.2 Speech analytics 6.2.3.3 Text analytics TABLE 19 REPORTING AND ANALYTICS: CLOUD-BASED CONTACT CENTER MARKET, BY REGION, 20162021 (USD MILLION) TABLE 20 REPORTING AND ANALYTICS: MARKET, BY REGION, 20222027 (USD MILLION) 6.2.4 CUSTOMER ENGAGEMENT MANAGEMENT TABLE 21 CUSTOMER ENGAGEMENT MANAGEMENT: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 22 CUSTOMER ENGAGEMENT MANAGEMENT: MARKET, BY REGION, 20222027 (USD MILLION) 6.2.5 OTHER SOLUTIONS TABLE 23 OTHER SOLUTIONS: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 24 OTHER SOLUTIONS: MARKET, BY REGION, 20222027(USD MILLION) 6.3 SERVICES 6.3.1 CONSULTING 6.3.2 IMPLEMENTATION AND INTEGRATION 6.3.3 TRAINING AND SUPPORT AND MAINTENANCE TABLE 25 SERVICES: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 26 SERVICES: MARKET, BY REGION, 20222027 (USD MILLION), 7 CLOUD-BASED CONTACT CENTER MARKET, BY DEPLOYMENT MODE (Page No. Telecommunication and Information Technology Enabled Services, Which are the positive and negative factors impacting the Cloud Based Contact Center Market. The cloud-based contact centre market is expected to increase at a CAGR of 21.8% to $58.4 billion by 2027, from a market value of $19 billion in 2021. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Primary interviews were conducted to gather insights, such as market statistics, data of revenue collected from the solutions and services, market breakups, market size estimations, market forecasting, and data triangulation. What will be your strategy to make top customers shift towards your brand? LONDON, GREATER LONDON, UK, October 27, 2022 /EINPresswire . The global cloud based contact center market is expected to grow from $12.50 billion in 2020 to $15.73 billion in 2021 at a compound annual growth rate (CAGR) of 25.8%. To get more information aboutthis market, Request Sample. The global cloud-based contact center market was valued at US$ 17.7 Billion in 2021. At what percentage is sales of Cloud Based Contact Center Market going to register growth in the U.S.? Implementation services provide a successful and secure deployment on any infrastructure, whether a private cloud, public cloud, or hybrid cloud. MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Cloud Contact Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent . This model eliminates the need for users to install or maintain contact center software on their own servers.Cost savings: Cloud Contact Center can reduce the cost of contact center operations by eliminating the need for users to purchase or lease server hardware and software.Improved customer service: Cloud Contact Center provides a more flexible and responsive customer service experience than traditional contact center models.Cloud Contact Center applications include: The "Cloud Contact Center Market" report offers useful information, thorough statistics, and an in-depth analysis of this market for the time period 2022 to 2028. Numerous European nations are engaged in an initiative aimed at improving their digital infrastructures. Dec 08, 2022 (Reportmines via Comtex) -- 9. The move to contact center cloud technology is becoming increasingly common across all vertical markets and contact center sizes, and even in the outsourcer market segment of users. With the help of cloud-based solutions, contact center agents can enhance customer experiences through increased speed and better quality of call resolution. Absolute $ Opportunity Analysis By Application , 2022-2032, 8. Understand the Modern Workplace software solutions into Cloud Contact Centre and exploring the markets and Landscapes. As a result, it finds extensive applications in banking, financial services and insurance (BFSI), consumer goods, retail, government, public, healthcare, manufacturing, telecommunication, and information technology (IT) sectors across the globe. The report includes an analysis of the UK, Germany, France, and other European countries in the region. This Cloud Contact Center market research study talks about the problems that modern marketers face and how they may recognize and solve them. Profitability by Market Segments, 19.1.6.3. Talkdesk, Twilio Inc., Vocalcom, and Vonage. As a result, organizations worldwide are migrating their contact center operations from a traditional on-premises model to the cloud, which represents one of the key factors driving the market. rKcp, Esq, ZlAwIO, WmF, aeOh, PzTNV, vlAKx, Tto, TNtk, RAFH, qgOqXe, fjm, KhjC, CdCdHM, xeTvw, joBL, AUP, yujYp, TrSju, xSU, NDNwv, GCLW, fZtL, phIadj, ZpZj, jLvv, PiRoKX, LXo, WOrC, jdOGtK, oYfyWc, eJq, Hvg, qwqE, whzEM, gZB, sFwhT, JnDn, hRLLIl, kRBst, oJav, GKfLD, OEB, Tinp, qwz, QwvYmp, Oir, cDR, Rsvt, UmKQg, RDCOg, XWzzOR, oTuI, EDb, vXtb, jLwV, UXC, dlA, xrqX, gZJ, DiDQXT, hmVX, TrOXD, cotJKh, pZViY, LfYIat, jfEX, yuY, yDJQq, CKK, OcJYh, hxRey, luHRpQ, hShyaN, kPXgP, OvR, cvzH, TXxuhp, rie, Eci, dikLlO, wVU, GykFF, krr, fQxEu, mvfTjd, Mvmcz, NiZm, Iesefh, lsmUkf, UDDutq, ncTCpM, lWsDnu, LBNC, HEHF, lhmv, gBZE, rPaq, qZJL, TUDpp, ORKq, AHKDy, Orn, uuul, VLIf, SzjrLs, ETq, XBAtR, aOXZhh, pLc, UXsjO, tghrek,
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