Passengers can read the fee here. Please kindly contact us to be supported. Whether you decide to fly with VietJet or not, we wish you safe travels! According to what you stated, you need to contact Tripsta to ask questions about your baggage allowance, and you also need to contact the actual airline website (Vietjet) to confirm whether tickets had been booked in your name or log onto the their website direct and manage the booking from there. Please refer to our Fee Schedule for more details on all charges. The airline is headquartered in Hanoi and has many main hubs, such as Tan Son Nhat International Airport, Ho Chi Minh City, and Noi Bai International Airport, Hanoi. DOM Flights: VAT 8% | ITL Flights: VAT 0% 1. Please immediately return to your airport of arrival, and notify a member of staff. Free baggage allowance for infants (under 2 years old): From/To the Americas: One piece, with a maximum weight of 23kg and sum of dimensions (width + height + depth) not exceeding 115cm (45 in), and one fully collapsible stroller. However, the use of e-cigarettes and/or recharging of these devices, batteries in the cabin is prohibited at all time. The battery (ies) must be removed. At the arrival airport, please contact our staff at the lost and found counter as soon as you do not receive your luggage or identify that your baggage is damaged or lost. A service fee for excess checked-in baggage weight may be applied. So this review is more of a warning on the baggage, when I booked the flights for my wife and I, I saw that no baggage was included, just 7kg of carry on, so after purchasing the flight on a travel site, I went to Vietjets site and bought 30kg worth of baggage for 280 baht (about $12 Canadian) and less than 10 baht per kilo. VietJet Airis an international low-cost airline based in Vietnam. Hand luggage must not be larger than 56cm 36cm 23cm and the maximum weight is 7kg. Accordingly, free baggage allowance is determined by the number of pieces of luggage rather than the total amount of weight that a passenger can travel with. To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days. Thus for many, the extra baggage fees could more than offset the lower base airfare saving. in addition of your carry on baggage you can also carry one of these items and must not exceed the dimensions bellow: Passengers are allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. Pre-paid baggage cannot be endorsed, refunded and/or exchanged to other services or tickets. Seats where comfortable with good leg room. So make sure you buy enough baggage weight at least 3 hours before your flight check in. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within: For missing and damaged baggage (*): As soon as or no later than 07 (seven) days from the date when the baggage has been delivered to passengers; For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered. They claimed then the bag was too big (strangely it was ok in HCMC), but the trolley didn't fit into their scale at that airport (it was a hard case and was a little bit to wide). - Passengers (except children aged under 02 years old), are allowed to carry one main piece and one small item with the maximum total weight of seven (7) kilograms on board. And if Vietnam Airline is a little bit more, use them. If these items are processed with checked baggage, the customer agrees to accept all the risks during transportation. Unless otherwise specified, the maximum weight per piece of baggage is 32kg, and total dimensions may not exceed 203cm. Report inappropriate content Edward F Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities. Thank you! If the baggage is to be checked in, the lithium battery must be removed from the baggage and the lithium battery must be carried in the cabin; or. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents. Applies for ticket issued/exchanged on/after August, 1st 2019. The baggage fee for my checked suit case eliminated my flight cost saving. 1. I travelled with a friend from HCMC to Nha Trang, and we both had a bag with us, plus a small handbag and camera bag. Airline says, they allow ONLY 7kg per checked luggage. AVERAGE PASSENGER RATING. Surfing Board, Kite Surfing, Kite Boarding and the likes: the length should not exceed 250 cm. - Hand baggage must be able to be fitted under seats or in on-board baggage compartments. VIETJET AVIATION JOINT STOCK COMPANY. all Vietjet air Guests are allowed to carry on board 01 handbag and 01 small handbag with a total weight that must not exceed 07kg (except infant under 2 years old) . The refund fee is 25% of the unused pre-paid baggage's value. Each baggage cannot be more than 32kg in weight. - The total weight of hand baggage item(s), one accessory must not exceed: For Economy class: 12kg/26lb (including a hand baggage item and one accessory), For Premium Economy/Business class: 18kg/40lb (including two hand baggage items and one accessory). Fishing equipment: 01 to 02 fishing rod, 01 fishing line, 01 fishing net, 1 pair of fishing shoes, 1 fishing tackle box. This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. The trip planner that puts everything in one place, making planning your trip easier, quicker, and more fun. Bamboo Eco and Bamboo Plus ticket classes: one (01) item of up to 7kg). Checked baggage + Can I bring checked baggage of 55kg on board of VietJet? I am experiencing some issues with VietJet. They also aim to exceed the expectations of both business and leisure travelers. The tag holders acceptance of the baggage at the time of transfer is taken as acceptance that the baggage holder agrees the baggage has been delivered in good condition and in accordance with the contract of carriage with us. The reviews in each sort order are displayed chronologically. I had a connecting flight that I allowed 2.5 hours before takeoff in Bangkok. Special items include, but not limited to, strollers, prams, wheelchairs, crutches, dental braces, artificial limbs, medical equipment, certain types of medicine (official documents showing that passengers need these medicines for valid medical use), sculptures, musical instruments etc. Compensation information. Please navigate to Carry-on luggage for more details. Send immediately or within 21 days from the date of receiving the luggage, for delayed luggage. The form of baggage issue declaration and claim/ complaint, attached with the property issue report (PIR) must be sent to us at the contact address below with the following deadline: Send immediately or within 07 days from the date of receiving the luggage, in the event that baggage-inner item(s) is (are) lost and damage (*). On domestic flights, passengers can bring liquid items with no capacity (except salted fish and other odor liquid). Additional to your ticketed allowance baggage, Lotusmiles and Skyteam members are offered an enormous benefit on VN's flights operated by Vietnam Airlines as below: If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. If you're still looking at VietJet Air flights for your trip to Vietnam, make sure you're booking the cheapest flights available on the market withSkyScanner! Classic Low Cost airline. It is 350.000 at the airport and could cost more time. Only passengers with the proper baggage tag can collect baggage. We usually fly direct from chiang mai to surat thani with airasia, but this year the flight time has changed and is too late for us, so looking at CNX to phuket instead. You might want to read more about other Vietnam airlines to make a comparison before booking your flight. We may earn a small commission fee with affiliate links on our website. These must be within the specified size limit (first item: 402555 cm, second item: 352545 cm). Cheap Vietnam Flights Unbeatable Vietnam Flights on Vietjet Air Plan a trip of up to six flights, operated by VietJetAir, to and from over 70 destinations in Vietnam and worldwide. When I asked him why, he said I was over sixty years old and did not have a declaration form. Try it out yourself. You will receive your luggage when the luggage is transported to the destination. The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak My wife and I took flight from Hanoi to Da Nang on 9th April 2018. Vietjet Air Baggage Allowance Like any other airline in Vietnam, VietJet Air applies international standards and regulations to its baggage policy. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Airline says, they allow ONLY 7kg per checked luggage. If you do not collect your luggage within two months, we will dispose of such luggage without incurring any liability to you. Some extras include early check-in, prebooking, hotels, insurance, and a power pass. Just the foreigner and the apparently Viet Kieu were stopped. They weighed 1 of our bags each, ignored that it was over & didn't weigh the others. Baggage, with a combined weight of 7kg, is free of charge. Bamboo Business ticket class: two (02) items of up to 14 kg (7kg per item). Please note that i week before our departure date, the flight was changed for another date!!! NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. My husband and I are planing to book with a (ta && ta.queueForLoad ? Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipment (E.G Power Bank) etc. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78545235', '');}, 'log_autolink_impression');flights I checked in my large backpack, and carried a small one plus my camera bag without any issues. Checked baggage: Passenger are not allowed to carry more than 32 kg and the size of . more, You seem to have JavaScript disabled. Check-in Process. VietJetAir "Beware of the Baggage Fees" Review of VietJetAir 7kevinl Cache Creek, Canada 48 35 Reviewed April 22, 2018 Beware of the Baggage Fees The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. Oversized item that occupies a passenger seat. Passengers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival. Alternatively, passengers may consider sending your baggage as cargo. For excess baggage, the same number - 32 kg is the maximum weight set. The travel planner that takes fun and convenience to a whole other level. You should buy the checked bag online for better price or you can do that prior at least 24hrs to your (ta && ta.queueForLoad ? The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes. a. If you need more info, your carrier's web site should have more detailed information. Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong and Taiwan. Check all baggage and other updated rates on theirfee and charges page. It's known for white-sand beaches and resorts. The airline changed the flight time to 12.00 making it impossible to meet connections to go to Australia. The attendants were kind and helpful on the flight. A: Around 114 flights are flying daily from Nagasaki to Dubai. Our main bags were in total 500g over 14k, so no issue. VietJet Air is the first airline in Vietnam to own the modern Airbus A320 Sharklet, capable of carrying as many as 188 passengers in each flight. Diving Equipment: 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. Pre-paid baggage is offered on flights operated by Vietnam Airlines. And if you're traveling on a budget, every penny counts. We got stuck in the airport for almost 20 hours. Special baggage items like sports equipment, strollers and other items can be carried on Bamboo Airways. All and all, I missed my next flight by 3 minutes and if Vietjet was more truthful or helpful, I might have been able to get my next flight held for those 3 minutes. Planning a trip with Pilot is easier, quicker, and more fun. I made this VietJet Air review covering everything from their facilities to in-flight experience and to common questions such as "Is this airline worth your time and money? Excess baggage. . Its 1:30pm, and the gate just open; however 1:10 is boarding (see photo and time) first time flying with this airline and it looks like it will be last. Passengers flying on the Skyboss fare are entitled to 30kg of free checked baggage. Starting August 1, 2019, Vietnam Airlines is going to apply the piece concept for baggage allowances on all domestic and international flights, replacing the current weight concept. It was easy enough to do over the phone, although it was possible to do via email if you did it enough in advance. Whatever airline you choose, we hope you have a great time on your Vietnam vacation. We recommend that passengers should pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport. Dollar, United. - The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in. Bamboo Business ticket class: one (01) piece of checked baggage up to 30 kg. We were a bit late and glad we checked in - don't ask me why, but suddenly our bags were 8kg each. While some may offer low airfares, the quality of their services is usually poor. In order to safeguard your property and prevent any losses, damages or delays, Vietnam Airlines would like to remind passengers not to pack any fragile, perishable, valuable, or important personal items in your checked baggage. Upon arrival at the airport, passengers recognize that your baggage has been delayed, missing, lost or damaged, please contact staff of Vietnam Airlines at the airport and must submit a claim report. Each extra bag needs to meet the same size and weight limits as a standard checked bag.v. In addition, some flyers reported the cabin crew to be unprofessional and unhelpful. They parked the plane miles from the main terminal both late planes and bused for miles while packed like sardines .When finally boarding their dirty plane with no legroom we discovered they had forgot to fuel it. So, if you're planning to travel with VietJet Air, bring your own food and snacks. THAI VIETJET AVIATION JOINT STOCK COMPANY. However, sometimes baggage may be damaged, delayed or do not reach the destinations due to inclement weather or facility requirements. The main piece must be not exceed 56cm x 36cm x 23cm in dimensions. Passengers can also tag your baggage with your name and contact information so that your baggage can be found more easily after your flight. Dimensions not to exceed 56cm 36cm 23 cm, + 01 Lady handbag or book, magazine, camera, children food kit, duty free bag..etc with the dimension not to exceed 30cm 20cm 10 cm, + 01 jacket bag not to exceed 114cm 60cm 11cm, + 01 laptop bag not to exceed 40cm 30cm 10cm, Dimension not to exceed 119cm 119cm 81cm, If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied, You can buy prepaid baggage incentive packages by contact us via email [email protected] or call to +84 961 818 165. If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers. 302/3 Kim Ma Street, Ngoc Khanh Ward, Ba Dinh District, Hanoi, Vietnam. Infants under two years of age are not allowed to bring any checked baggage. See below for the list of restricted or prohibited items not allowed on Bamboo Airways flights: Grenades, Dynamite, Gunpowder, Flares, Fireworks and Lookalike Items etc. Vietnam Airlines will do our utmost to resolve the problems. For security reasons, Bamboo Airways reserves the right to request for security scanning of passengers and their belongings to ensure no prohibited items are brought on board. So it seems I'm stuck. Thankfully that did not end up being the case. If the total weight of the bicycle exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage. VietJet Air offers business and economy class seats. The airline doesn't offer any complimentary items, including water. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81787181', '');}, 'log_autolink_impression');flight is tomorrow. Battery cannot be removed: Baggage where the lithium battery is designed to charge other devices and cannot be removed is forbidden for carriage. Checked baggage + Shall TV or computer be transported as Vietjet checked baggage? It's a very challenging task to pick the best low-cost airline. Excess baggage fee . VietJet Air recommends that you prebook your seat if you want to sit beside your companion. This is the version of our website addressed to speakers of English in the United States. We aim to deliver the baggage to right destinations. Within Southeast Asia (*) (except wholly Vietnam domestic routes), Within Southeast Asia* (except wholly Vietnam Domestic). So, if you're looking for a perfect balance of affordable rates and good quality, VietJet Air, just likeFrontier AirlinesandSpirit Airlines, might be a good choice for you. Try it out now! Additionally, all airlines . For safety and security reasons, we may ask you to undergo baggage examination, and pass through X-rays or other forms of screening. This is in accordance with local occupational safety rules. * For the fare class of Bamboo Eco, bicycle will be charged as excess baggage. c . Please inquire using the relevant contact details. Vietnam Airlines offers excess baggage with 10kg/22lb and 23kg/50lb. Passengers are entitled to compensation for checked baggage being delayed in the following cases: As soon as luggage is found, we will contact you to agree on time, location and method of returning baggage. If passengers do not claim their baggage within three (03) days, Bamboo Airways has the right to charge a fee. This baggage will be transported as cargo. Passengers claim their baggage at either the departing airport or the arriving airport. To know more about the airline's connecting flights, check out theirinformation pageon connecting flights. The power rating of the battery must not exceed 300Wh, or for devices fitted with two batteries, each battery must not exceed 160Wh. The passenger who owns the oversized item must be seated next to the item and follow flight safety instructions provided by Bamboo Airways. Young children under two (02) years old are not allowed to bring carry-on baggage onboard. For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier (the first carrier whose code appears on your ticket) will be applied for the whole itinerary. Beware of checked baggage fee charges On an Airbus A320 operated by VietJet Air, I flew economy class from Da Nang (DAD) to Ho Chi Minh City (SGN). The total 3 dimensions (length, width, height) must not exceed: For one hand baggage item: 115cm (56cm x 36cm x 23cm). These plastic bags are subject to opening in security zones. (***) Economy super lite ticket on some routes has no free checked baggage. Each extra bag needs to meet the same size and weight limits as a standard checked bag.v Passengers can purchase up to 10 additional bags. The airline has one of the youngest fleets in the world, with an average age of 3.7 years. The total weight of hand baggage item(s), plus one accessory must not exceed: For Economy class: 10kg/22lb (including one hand baggage item and one accessory), For Business class: 17kg/37lb (including two hand baggage items and one accessory). Thus, you should buy necessary insurance for these devices. It's not hard, do the right thing, if your carry on is over 7kg or outside the allowable dimensions, put it through as checked luggage or make it lighter, you can add weight to your checked in luggage when you book your ticket online. Batteries must be individually protected to prevent short circuits by placement in the original retail packaging or by otherwise insulating terminals, e.g. I'm writing this review as I'm waiting at the gate for it to open. Travel Document. Manage your bookings. It was founded in late 2007. Did not refund our flight. Bicycle is carried as checked baggage with FREE including: popular bicycles and sport bicycles. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. Passengers can purchase up to 10 additional bags. Pilotis your brand new trip planner that helps you discover and build travel itineraries connecting you to resources everywhere. As a constant world traveler I can confidently say this is the WORST airline Ive ever experienced. Would fly with them again. Pre-paid baggage must be purchased at least six (6) hours before departure. Each passenger is allowed to check 01 golf set or 1 bicycle for FREE not exceeding a total weight of 23 kg (applicable to the fare class of Bamboo Plus and Bamboo Business). It meets all the international safety standards established by ICAO, IATA, and other global aviation organizations. In addition, lithium batteries contained in e-cigarettes are subject to lithium battery restrictions. Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. We were disappointed and unaware beforehand that there was a specific check in time, so we ended up in the airport waiting area for several hours before being able to check-in and go into the main portion of the airport. When talking to the airline staff they told me that they cannot refund the cost but can book me on a flight on the 16th at 18.50 and I would have to pay again as I was changing my flight. Please refer to the Interline Baggage Rules for more details. The seats in business class are more spacious and have more legroom than those in economy class. more, You seem to have JavaScript disabled. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. from 12,926. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own VietJet Air is a safe airline to fly with. Baggage fees are not refundable and not transferable. When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. The airline offers both business and economy class flights. Other itineraries: One piece, with a maximum weight of 10kg/22lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller (not applicable for economy super lite ticket). Passengers claim their baggage at either the departing airport or the arriving airport. If passengers itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, passengers should inquire with the airline in question. I could have given it to my friend who could have put her handbag inside. Fee and charges. This is the version of our website addressed to speakers of English in the United States. I was clearly not happy, and the manager was not happy that I pointed towards a few Vietnamese passengers passing her again with more than two bags each. No problem. Like any other airline in Vietnam, VietJet Air applies international standards and regulations to its baggage policy. For our return flight we had the same, nothing bought, so exactly the same. From flight scheduling to online check-in and financial services, VietJet Air offers a variety of features to choose from for the rates they charge. Checked baggage allowance must be checked in prior to departure and must not be carried with you into the cabin as carry-on baggage. So we already had booking made later flight. anyway went to airport staff was extra helpful, helped us to make rebooking (cost little extra, but sun in South was worth it) Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. If passengers do not claim their baggage within ninety (90) days, Bamboo Airways has the right to dispose of the unclaimed baggage in whichever way the Airline deems to be reasonable. Sports equipment can be transported at your own risk in the cargo compartment after payment of the transport fee specified in the Schedule of Fees. If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied. Below are some essential information that passenger of VietJet should notice: Hand baggage: Maximum weight allowed for handbag is 7kg; and three dimensions not exceeding 56 x 36 x 23 cm. You can buy prepaid luggage according to prepaid packages at the VietJet Air website, ticket office, agent, and Customer Service Center. No problem so far. 1. All rights reserved. Don't get me worng, I know there are rules, and they have to draw the line somewhere. I flew with Vietjet few times now, and never had any issues. The new flight has over 1 hour delay and the service was not good. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. Jin Air's (LJ) baggage policy includes the following: 1 personal item - Fee free. For oversized item that occupies a passenger seat, the item must not exceed 75 kg in weight, and (40 cm x 50 cm x 160 cm) in dimensions. Baggage Handling. On 22nd December of 2019, we had a flight from Phu Quoc island to Ho Chi Minh city. Regards to VJ - theyre always send e-mails in case of reschedule. For safety reason, the weight and dimension must follow: - The maximum weight for a piece of hand baggage item is 10kg/22lb. The flight only lasted a little over an hour, so we weren't expecting anything special. Make sure to give them 3-5 business days to answer an email or just call them. Da Nang. Hanoi is the cultural capital of Vietnam and its heart and soul. About VietJet Air Vietjet Air's fleet consists of nearly 100 new-generation A320, A321 and A330 aircraft, with an average fleet age of 2 to 3 years, making it one of the airlines with the newest fleet in the region and the world. Checked baggage must have your name or personal identity securely attached. Its always helpful to personalize your baggage with stickers or tags. 2. - The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in). Depending on size, large or oversized items can be carried. Should we pay in advance while doing the online booking/ travel agency (if we find one) or should we just wait and see until we are at the counter in the airport?. Wheelchairs/ baby-strollers are not allowed to considered as checked baggage allowance if a passenger is traveling with a child or an infant and/ or a passenger requiring wheelchair assistance. Food items (fresh or frozen) such as fruits, vegetables, meat, or fish etc; smelling fruits (durian, jackfruit); smelling liquid items (fish sauce, shrimp paste) are not allowed in carry-on baggage. more, You seem to have JavaScript disabled. If the total weight of a golf set exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage. Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features! Or contact us at (0084 856) 52 22 69 & (0084 352) 29 55 99 Email: [email protected] Business License number: 01A8024592 The list below is a guide to help you plan your travel. If passengers need to bring overweight and/or oversized baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information. Checked Baggage Overall, it seems that VietJet Air is an affordable option for budget-conscious travelers, but it's not the best choice if you're looking for a luxurious or comfortable experience. Checked baggage charges ( per passenger/sector) A. Pre-book via Website/ Call Center/ Agency/ Booking ticket offices *Notice: Passenger pre-book oversized baggage is allowed to bring 1 oversized piece Passengers get to choose their seats at the time of their booking. We will notify passengers as soon as your baggage is located and will be delivered to the specified address, subject to local customs regulations. After running almost an hour late on the first leg of my trip with Vietjet they Classic Low Cost airline. Re: Bamboo Airways vs Vietjet. If you intend to bring baggage that exceeds the standard allowance in quantity, weight and dimensions, please kindly purchase additional baggage in accordance with rules and regulations of Bamboo Airways. * For the fare class of Bamboo Eco, a golf set will be charged as excess baggage. However, there have been instances where armrests were chewed up with no padding, making it uncomfortable for the passengers. If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked in. This flight was delayed by 20 minutes on the board. If you do not collect your luggage within a reasonable time period and we are required to hold onto your luggage, we may charge you a storage fee. Dont get caught out at the airport plan ahead to save time and money on all your baggage needs with prepaid baggage option at a discount of at least 20% off the airport price. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes. No. Regulations for Hand Baggage: Weight must not exceed 7kg. Re: Bamboo Airways vs Vietjet. In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. However, the beforementioned manager of Vietjet was standing there, and when I walked past her she stopped me and said I have to go back to the check-in desk because of the small plastic bag as it counted as a third item. Considering it was 20 minutes before the flight left we had no choice to pay 350.000 Dong to check her bag in, even though the behaviour of the VietJet staff was not acceptable, rude, demeaning, absolute unprofessional. Musical instruments that exceed the size of baggage compartment, but weigh less than 75kg can be carried on board if you buy a seat to use for these instruments and pay appropriates fee. Wheelchairs, mobility aids that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage in conformance to the requirements stated in IATA Dangerous Goods Regulations. 01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees not exceeding a total weight of 23 kg. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes. Our staff will issue a property issue report (PIR) for you. Radioactive, Infectious, Toxic Substances, Corrosives. Food and beverages complimentary; Free access to Vietjet lounges at the airport; Priority boarding and baggage; Luggage included in the ticket The flight only lasted a little over an hour, so we weren't expecting anything special. Please contact with vietnamairways.org if you buy air ticket directly on website vietnamairways.org. However, not by targeting a specific group to make more money on the spot people, and not in the way they did. If your lost article is found, it will be immediately delivered to the place of your choosing. The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. The final delay was the luggage that I needed to get to go to my next check-in. Upon checking in a bicycle, please pack it in a neat box without sharp corners; ensure that tires are deflated before packaging; disassemble and pack bulky parts such as pedals, saddles, lights, mirrors; The handlebar of bicycle is rotated into the length of the bike. On Vietjet Air Flights, Skyboss ticket is included allowance checked baggage is 30 kgs, but, other tickets (Promo & Eco) are NOT included allowance checked baggage. Thai VietJet is reportedly offering a 50% discount on baggage fees for passengers travelling between Bangkok and Krabi or Phuket until July 31. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. If passengers baggage(s) is (are) arrived lately, Bamboo Airways will pay compensation for delayed checked baggage in order to assist passengers in purchasing essentials for daily life while waiting for baggage to be returned. When on route to land, you could see that the plane was circling Bangkok for 10-15 minutes to get clearance to land and when it did land a gate wasn't available to park at. Can't get through their hotline number either. To use our mobile site, please enable JavaScript. In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with the Vietnam Airlines Conditions of Carriage. A baggage fee is charged for the carriage of checked baggage.. For further information on baggage fee, please contact VietJet Air at +84 1900 1886 or contact your local air ticketing agent. Oops! We realized after we checked in that it was due to the fact that the same handful of people working the ticket counter (after checking people in, closing that window and then walking over) were the same people boarding the passengers on the flight at the terminal and working outside to get the luggage on the plane. Knife, Sword, Box Cutter, Dart, Scissors etc. If your total weight/ dimensions of baggage is in excess of free baggage allowance and pre-paid baggage, passengers must pay excess baggage fees which are applied for the exceeding weight/dimensions according to our current policy. Overweight and Oversize bags - Applicable fees per bag depending on weight and size categories. There's no free checked baggage allowance on the basic Economic fare. To travel with this type of oversized item, the passenger must book this service at least 24 hours, and be at the gate at least 30 minutes prior to departure time. But it's always better to have all the information before you book a flight with low-cost airlines. Connecting flight information "Lost & Found" Contacts Detail. Lost property that is discovered within the cabin will be kept at the airport of arrival. This is the version of our website addressed to speakers of English in the United States. If the weight of a piece of checked baggage exceeds 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class), passengers will be required to re-pack your baggage and pay excess baggage fee. Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery for Electronic Equipment (>160 Wh or >8g lithium) etc. All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc. Passengers can take maximum 2.5kg per person in your carry-on or checked baggage. The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. I usually carry a lap top, a charger, a camera, a tablet and a book and its under 7kg :-). Something went wrong while submitting the form. I am thinking no problem they will charge me 10 or 15 baht per kg extra. 2. Easily book & search flights. Gave away our seats before the flight boarded, were extremely unhelpful in booking a new flight and caused us to miss our connection. After running almost an hour late on the first leg of my trip with Vietjet they caused me to miss my second leg then upcharged me dramatically to take a later flight. Golf Set: the total weight of o1 golf set is not allowed to exceed the standard weight of a regular checked baggage ( 32 kg). When we entered the plane, a young cabin crew stopped us and asked to see my passport, he then told me to stepped aside. To use our mobile site, please enable JavaScript. Vietjet is so cheap anyway, let's keep it that way. Meals and Beverages. Passengers who have already purchased tickets before the effective date of the new rule are still eligible for the standard baggage allowance as of their existing tickets. The maximum weight for each piece of hand baggage is 07kg/15lb and 03kg/06lb for one accessory. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. The second golf set or more weighing under 32 kg is charged 600,000 VND / set (excluding VAT). At check-in counters: If your total weight of baggage is less than free baggage allowance and pre-paid baggage, pre-paid baggage is not permitted to refund. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion. Standard piece: maximum weight of 23kg/50lb and total dimensions of 158cm/62in. 7kg carry-on baggage and 01 small bag not exceeding 2kg Permitted for an additional fee: Checked baggage (Optional) Meals 03-in-01 amenities Seat selection Change flight date/ time/ route Fare difference (if any) Including: 7kg or 10kg carry-on baggage and 01 small bag not exceeding 02 Kg 20kg or 40kg of checked baggage I joked to my friend that they were going to be the crew and pilots as well. Baggage Allowance is the total weight of baggage passengers are allowed to bring on each flight without additional charges. This flight was delayed by 20 minutes on the board. Please refer to the table below for the level of baggage allowance applied to each ticket class: * Pre-paid baggage and extra baggage purchased at the airport are NOT applicable. Disclosure: FlightDeck & Pilot are supported by our community. With airline service fees and baggage fees continuing to rise, cost-conscious consumers may want to check for updated fees before making a travel decision. Bowling Equipment: 01 bowling bag, 01-02 bowling ball(s), and 01 pair of bowling shoes. If a baggage piece exceeds the standard weight and/or the maximum size, the total charge will be calculated = Standard piece fee (if exceeding checked baggage allowance, not charge to prepaid baggage pieces) + overweight fee + oversize fee. 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