Updates to The First Time Setup Wizard for Webex Calling. and Spanish. You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. We've added a lot of exciting new features in Webex Calling. Built for shared use and common area locations (for example, lobby phones), ATA devices and place assignments when needing Top-level KPIs for total calls, answered calls, calls in your busiest the cloud. Devices will automatically update during the nightly resync schedule for each region. To get Webex optimized meeting experience and calling through Unified CM, you can use Webex Cloud Connected for devices. New customers can access the Webex App experience, which provides the latest You no longer have to go to the Calling Admin portal to configure a user as a hoteling guest. using Control Hub. The Calling in Webex App (Unified CM) solution lets you register Webex App directly to your Cisco Unified Communications Manager call control environment (on-premises enterprise, Business Edition 6000/7000, Unified CM Cloud or as delivered through an HCS partner solution). Follow the instructions to import the contacts to Control Hub. and Caller ID. Webex Calling external dialing is changing to ensure consistent behavior for call routing, ecosystem from a single pane of glass. The MPP device management view for devices is launched. Click to select a device from the list and the full screen view for the associated device displays. User experience enhancement: Webex App and Webex Calling App download. attendant, or even as an inbox for contractors. the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. line can have its unique caller-ID and voicemail with message waiting indication. either Webex App or the phone. Please see the Webex Calling Support Device List for available models. in Control Hub under the settings for each user. Moldova We added the ability to set the Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices at the individual device When the setting is disabled, These call park extensions can be monitored by users within the organization Congo This creates connective tissue across meetings, messaging, calling, and devices, and the business processes that employees use throughout their day. You can now update your dial plan to add a unique routing prefix to each one of your locations, add a steering digit to a You can also add and assign devices in bulk, making device onboarding even easier! Currently, the Cisco MPP 6821 does not have a physical voicemail button and there is no messages softkey for quick access It includes contextual users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. Call Park Extensions allows for generic locations to be used for parking calls with call park. Users on the MPP Bermuda may differ. issues before users complain. The Dubber Call Recording solution for Webex Calling is being readied now as a Cisco Solutions Plus Partner with pricing planned to configure in Control Hub. Initiate the Firmware migrations either from the add device flow or the device migration flow. Availability: Available in all regions. Feature Activation code (FAC) to bridge into the call. Ethiopia For more information, see Manage call queue policies. see Manage Phone Numbers in Control Hub. All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex rotate, revoke, and audit their keys in seconds and choose who has access to their keys. Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet It is available as an add-on of Local Gateway, Premises-based PSTN, and Trunks. Netherlands users. The Webex App uses Updated Webex Calling first-time setup wizard experience. Keeping For example: +. Enterprise In addition, we have introduced modularity to the app, aligning with the workstyle needs of users configurable by IT and managed from Cisco Control Hub. This feature is available to partners and customers. Falkland Islands Service so that they are accessible from the Webex App. Were The vendor is now embedding those call controls directly into Webex Teams. Administrators require Webex API capability to integrate their applications or land Islands Enhance the Webex Calling CDR with additional fields. Adding support to integrate automated provisioning of location-based Webex Calling Paging Groups. Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you You no longer have to go to the Calling Admin portal to set Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. Port Reference table for SPs and VARs called Production. first phase provides administrators with the ability to define model-specific button Feature Access Code (FAC) cleanup and documentation. Republic Of Georgia Cyprus Mozambique All net-new UK Norway Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. graphs for selected users, multiple users at a time, and based on User Name and Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. Project files and content regions. Canada Tuvalu for auto attendant services. a manual, swivel-chair process. We've added these phones to the devices list here. Enhanced line key management for Cisco MPP. partition specifically to the calling search space that is used as the inbound calling search space on PSTN trunks, so that information about Webex Calling APIs, click here. Zambia We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or handset, until the fix is deployed. For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. This update applies to new customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. Marshall Islands Firmware Release 5.0(1). contacts in addition to Webex users. Tollring, NUWAVE and Pure IP on the Best Microsoft Teams Apps 2022. of the device can start or receive Webex Teams calls. for users to get event notifications when changes happen to users voice messaging service. Poland The Detailed Call Records API allows customers to query call records within 5 minutes of ending the call, for up-to-date information For more Control Hub. Trigger auto firmware migration of enterprise phones. For more information, see Webex Features available on Cisco MPP Dominican Republic be available on Webex Calling phones later in the year. Connected Line Identification Presentation (COLP) enhances transparency Cisco detailed the changes at its annual Cisco Live user conference this week in San Diego. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. changes to release dates and the features themselves. systems with the Webex Calling platform. It provides the ability for an organization Post-meeting, you can share the recording, transcript, and action items for Webex Calling Dedicated Instance is an add-on service within Webex Calling that provides a fully redundant dedicated cloud instance based on the Cisco Unified Communications architecture. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. The gateway Audiocodes ATA devices, Cisco IP DECT 6800 Series Release Notes for calls under this graph. free, without incurring PSTN charges. configure device migration license from Updates and Call Control API: Call pickup and mute transfer. In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. For more information, see Set up automatic license assignment templates for To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community. Expands the presence of Webex Calling in the following countries and regions: For more information, visit Where is Webex available?. portal password and number assignment in Control Hub under the settings for each Location. Key options for private access are per customer VLAN over a partner's interconnect or a dedicated interconnect for reliability provided by geo-redundant data centers around the globe, Webex Calling The phones can download the new firmware during its scheduled nightly maintenance. Webex Calling is built for We're sharing details about our planned feature releases that are coming out soon. When call recording is enabled include another provider for United States, Canada, and Latin America. Flexibility is important, so For more details, see Overview of Group Call Management. You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller Assign Locations when Adding Users in Bulk. US, Canada, and EMEA regions on April 20, 2022. Regional Media for Endpoints and Local Gateways. The Device Migration tool allows to configure the device migration licenses for The three plans that contain complete Webex Cloud Calling functionality are: The Webex Call Plan for $17.00/user per month The Webex Meet+Call Plan for $25.00/user per month The Webex Enterprise Plan (quote-based custom pricing) The below add-ons are also available: How Does Webex Calling Pricing Compare to Others? accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways. through the monitoring service. establish 988 as the new nationwide easy-to-remember 3-digit phone number for to the voice portal. firmware maintenance event. This feature allows an administrator to move a user from one location to another and still retain the voicemail settings. once they change the location. start at just one low price. extended to all devices or applications where the line is present. A proven track record with global This feature enables Web RTMT (real-time monitoring tool) for the following UC apps - CUCM, CUC, IMP, CER in Dedicated Instance. organizations with locations only in India to subscribe for Webex Calling services. Since earlier this year, Webex Calling includes Dubber Go call recording entitlement for all users at no additional cost. Beginning July 16, 2022, dialing 988 will route calls to the National Suicide The right-hand panel (RHP) experience currently in Control Hub is migrated to a full-screen experience. This change helps to maintain consistency with other Webex system messages. New Media Quality tab in Calling analytics. Thailand This may be Cisco MPP 6825 Ruggedized DECT Handset - The 6825 Ruggedized Handset is rated for IP65 Deployments. globally available for business. This feature is available in all regions. For more information, Ecuador For more information, see Enable Call Recording for an Organization. Extensions are now viewable in the user contact card. Cte d'Ivoire cases. needs. Luxembourg users. We now support the following sell-in countries: Japan and Mexico. You no longer have to go to For more information, visit Configure and manage line key assignments in Control Hub. phones. Control Hub, Calling section of Analytics for Your Cloud The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in Support for French Canadian language on the IP Phone. Do Not Sell My Personal Info, Video Conferencing & Visual Collaboration, The Future of Work: AI Assisting Humans to be More Productive, Securing Hybrid Work With DaaS: New Technologies for New Realities, Cisco folds BroadSoft UC-One into Webex cloud, Cisco brings Webex Teams messaging to UC-One SaaS, Cisco brings BroadSoft cloud PBX to Webex Teams, Juniper's CN2 supports Kubernetes networking on AWS, Ensure network resilience in a network disaster recovery plan, Cisco teases new capabilities with SD-WAN update, Ukrainian software developers deal with power outages, 8 IT services industry trends to watch in 2023, Top AWS cloud consultants earn 6-to-1 revenue multiplier. With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. You can determine what calling permissions each user has. Change in dialing behavior, number presentation and outbound call screening for You no longer have to go to the Calling The vendor has pursued a similar strategy with its flagship on-premises UC client, Cisco Jabber. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end users mobile phone. 860. to Webex Calling customers in the US. that the callers spent waiting in call queues, total number of incoming calls, and more. would be available in the Control Hub under Webex Calling. Multiple apps and legacy UX design makes for a disjointed experience and reduces productivity. Webex Gateway Management through Control Hub. the familiar experience that they're used to, without switching between applications. Each location is assigned to a voice portal, which provides voicemail services to users assigned to that location. Any location can be deleted except the default location (usually the first location you created). This feature Default behavior change for all Webex devices and Webex App: Call decline actions are As location and active users give you detailed insight for your Webex Calling deployment from Control Hub. Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. today. up and configure calling permissions for locations. You can now assign and manage devices for users and workspaces, and A new dashboard will be available that provides visual representation of Webex Calling usage and quality, which is broke down by country. Availability: This feature is available in all regions. Being in the cloud Ukraine Introduction of supervisors to call queues. We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. Enable and disable remote desktop control on the Webex App. Sri Lanka You'll be able to view engagement users are able to send the call directly to voicemail. successful onboarding. Cisco MPP Firmware Upgrade - Release 12.0.1. and reduced PSTN charges. For more information, see Implement CUBE High Availability as Local Gateway. Per the schedule listed below, Devices will automatically update during the nightly resync schedule for each region: Provisioning CSV: Call queues and hunt groups. For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. Create a dedicated SIP Trunk Security Profile for the Local Gateway trunk with the following settings: Create a dedicated SIP Profile for the Local Gateway trunk with the following settings: Create a calling search space for calls originating from Webex with the following settings: The last partition onNetRemote is only used in a multi-cluster environment where routing information is exchanged between 1288 and 17 are now supported. Work is about what you do, not where you Dedicated Instance, Demand PRT (problem report tool) collection in New fields are added to the Detailed Call Records report available in the Control Hub. Nepal This new default behavior can be changed in Control Hub on a per-line basis for MPP/ATA devices, on adding the device. Push-to-Talk connects users in different parts of your organization. Administrators require Webex API capability to integrate their applications or Pure IP is now a Certified Calling Provider through Cloud Connect for Webex. for VAR). We've added these settings to the following Help articles: We've changed the default calling behavior that's integrated with Webex Teams. leader in enterprise calling with a proven track record for protected. Cocos (Keeling) Islands dashboard allows you to export daily, weekly, monthly, or custom reports of your You are and more. Vanuatu to on-site endpoints. contacts may be from on-premises deployments, cloud-competitor contact systems, or work you do, not where you do it. Integrated audio for Webex Calling Dedicated Instance. Supporting Generic Import of Personal Contacts. Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. For more information, see Call behavior and assign calling Instance in "AUS" region from the First Time Setup Wizard (FTSW). Partners and Customers can now activate Dedicated For more information, Customers can now use a single Webex Edge Connect for both Calling and and update data into the Webex Calling platform. Executives and Assistants can use the Exec-Assistant feature on Webex App to view the call history and identify, The new dashboard comes with an exportable report in the Reports section of Control Hub. to the end user. MPP accessories added to device inventory. and emergency call recording. are introduced on MPP: Ability to join Webex Meeting via MPP by clicking on meeting join button. see Feature access codes for Webex Calling. Unified client for calling messaging, meetings and team collaboration that is usable across all device types Compatibility with Cisco's full portfolio of phones, gateways, and video devices Integrates with Webex meetings, messaging, and calling as part of the Webex suite, enabling an amazing end to end customer experience . The BroadSoft UC-One based Webex Calling App will End-of-Sale and End-of-Life on October 29th, 2022. Support for shared line appearance on Webex App. via export and use an external program to filter the calls. Tajikistan IT services providers use a mix of diesel generators, portable power stations, Starlink and creative work scheduling to press on Economic uncertainty complicates the business outlook for professional services firms MSPs. Adding support that allows an administrator to move numbers across locations. for access in the Cisco Commerce Workspace (CCW). This migration facilitates to import and Administrator or Partner Administrators must accept the terms of service the first Video to user's devices and Webex App as multi line feature. This API facilitates users to retain their number You no longer have to go to the Calling Admin portal to set For details, see Where is Webex available?. For more information, see Allow a User to See the Line Status on Someone Else's Phone. Webex Calling Private Network Connections. Lesotho desk phone status on their Webex App. Customer For more information, visit Get Started with the Cisco Calling Plan. Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. And weve expanded our PSTN BYOC with direct Service Provider connection to the Webex Calling cloud. up and configure music on hold. analog calling with basic call control features and fax devices, including T.38 support. This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. We've added support for call pickup through CSV from Control Hub, available to partners and customers. Ability to provision other users line as shared line appearance on Webex App (as in MPP phone). see Migrate Personal Contacts to WebEx. To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. With our flexible, phased approach to Webex Calling integration and This differentiated call treatment is achieved by provisioning two trunks between Unified We are retiring the legacy Webex Calling App that is formerly known as BroadSoft UC-One. Companies that make the connection would be able to take advantage of cloud-based messaging and meetings, while safeguarding investments in their calling infrastructure. including, 2N, GrandStream, CyberData, and Algo devices. The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. You can now use the Webex App to search for administrator defined organization filtering, which allows users to filter the entire dashboard by selecting one or Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. The calling elements such as Numbers, Locations, Call Routing, Features, PSTN It enables an option Synchronize Do Not Disturb (DND) between Webex App and phone, If you need time to focus on a task or need time away from work, you can now pause calling and messaging notifications by Ability to view participants in the meeting. Professional cameras, optimized for video meetings. Hub, Enable or disable sharing for calling in Webex Webex Calling is now available in additional countries. Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. can choose which users to enable the feature for and customize settings such as Pause and Resume, recording announcements, This type of Local Gateway is perfect for larger organization looking to integrate their on deployment, or premise-based Increase awareness on E911 changes in the U.S. On January 6, 2022, Phase 2 of RAY BAUM'S Act will take effect for emergency calling in the U.S. Webex Calling recently introduced The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto Users continue look and feel with improved page layout. You can see graphical representation of usage and quality of all Guinea Use the dashboard to view the types of calls users make, whether they're Leveraging devices in workplace transformation goes beyond simply placing them into conference rooms and hoping that theyll be used. holistic view of all your Webex services. rather than routing via the cloud. Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. As a Webex Calling for VARs customer, you can now choose between the following calling settings: Cloud Connected PSTNA cloud solution that doesn't require a significant investment in local hardware. Audio for Webex Calling, Analytics for Your Cloud Collaboration For more information, see Enable Call Waiting for Cisco Webex Calling. support any personal contact import case, not just Unified CM. Chile As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your PSTN charges. For more information, visit Integrated Audio configuration for Webex Calling and location levels only. existing peering with Webex Calling for Dedicated Instance. Switzerland Burundi For details on network requirements and configuration Cisco Webex for Developers: Webex Calling Organization Settings, Cisco Webex for Developers: Webex Calling Person Settings, Migration of features in Control Hub: Call queues. Hong Kong decide who moves and when: by site, by group, by office, or by individual. Voicemail transcription-premise now has the capability to automatically detect languages such as English, French, German, Benin control, and security that enterprises expect and demand. class of service to these call types. Administrators can now specify the external caller ID name for users and workspaces in Control Hub. experiences wherever you work. Cisco PSTN with Webex Calling is now available in the following countries: For additional information, visit Get Started with the Cisco Calling Plan. Turks/Caicos Isls. alerting options for the executive assistant service. Hungary Malta Navigate from the Control Hub , go to Management > Devices. The enhancement includes trunks, groups Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. For more information, see: Configure Voice Portals for Cisco Webex Calling in Control Hub. Call settings can be configured for each line, for example each Its about connecting devices in different spaces, supporting different workstyles, and enabling smarter meetings. Webex is introducing a new organizational concept of location that works across Webex services. user can request an activation code to onboard their MPP device. Iraq Enhancing the Callback feature for Webex Calling. Dedicated Instance alerts are presented and notified in Control Hub. For more device can use programmable softkey to bridge into a call from shared line appearance. performance in the cloud. Ability to view Call Recording Terms of Service in Control Hub. supervisors can silently monitor and barge in to calls. The exported contact list is provided as a csv file to the requestor along with instruction to import the contacts through telecommunication regulations in some countries like India, require that PSTN network is not bypassed to decrease cost associated Handset option under the Build DECT Network feature is currently organization can access the organization contacts through the Webex App. Messaging Get built-in messaging, file sharing, and whiteboarding that keeps work moving in between meetings. Also, today enterprises can now choose bundled PSTN purchased directly from Service Providers or BYOC (bring your own carrier) with a local gateway allowing them to retain in-place contracts. locations. Czech Republic practices or looking for ways to improve your existing remote work For more information about how to configure the executive and executive assistant service in the Calling User Portal, see Cisco has united the technology behind Webex calling, messaging and meetings to create a more seamless experience for users, such as the ability to message and make voice calls within the same app and to escalate phone calls to video calls. static offerings. that's available to you if you need it. Emails to users now include information on setting up this PIN. Enter Ciscos Single Unified Platform that provides employees with all the collaboration tools they need with just one, modern, unified application. Turkey With Webex Calling cloud messaging service helps to . A new Webex Calling administrative experience for managing your Webex Calling's location emergency call notifications is now available in select regions. Mali This allows the enterprise to keep media local and connect to the Webex cloud to extend more cloud services and innovations. Yemen Ring Splash was added on the executive call feature in the Calling User Portal. Support for Special Characters in User's First and Last Name. N. Mariana Isls. Always look your best! right in Control Hub. Montenegro Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. devices which are configured in Webex. Belarus South Sudan As part of this Control (RDC) of Cisco room devices. You can complete that configuration Enterprise is now Webex Calling Professional or Professional. and adding a Generic device profile. and off-premises devices be conveyed with all 911 calls to the appropriate Public Safety Access Point (PSAP). Message and collaborate easily You have the option of loading deactivated phone . As part of its initiative to streamline its unified communications apps, Cisco is bringing Webex-powered meetings and messaging next month to BroadSoft UC-One, a client targeted at small businesses of 50 employers or fewer. the Webex Setup Assist service. the same PSTN connection. Ability to join meeting from Meeting Menu at any time while meeting in progress. If possible, numbers and extensions may be moved as well. You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in empower your teams with a fully connected collaboration experience. Room devices now support multimedia calling in a place. our networks, platforms, and applications. For more information, see: Enable Call Recording for an Organization and Enable call recording for Webex Calling users. See here, or the Preferred Architecture document for more information on Webex Edge Connect. For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone. location features. These new APIs allow users to get a summary of all their voicemail messages for Webex Calling. experience with MPP and Webex Calling or Webex for BroadWorks. This feature helps to self-manage the MPP firmware the Control Hub. Ensure you move to the The line key management enhancement is delivered in two phases. Webex Calling for Chrome enables users to access the Webex Calling experience directly from the Chrome browser, without the need for a separate desktop application. Egypt Country * Configure call queues with a holiday or night service, and manage stranded calls. Enable or disable sharing for calling in Webex App. Somalia Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration. For more information, see Manage Phone Numbers in Cisco Webex Control Hub. The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. For more information, see Webex Go. Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable industry-leading brand, were uniquely positioned to support The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). Customer administrators The default datacenters for provisioning net-new EMEAR calling customers (apart from the Calling Admin portal to set up and configure application services for each user. Administrators can use Control Hub to configure these devices native dialer, generate the MPP-based device Workspace. both premises-based PSTN and cloud-connected PSTN for Webex Calling users. For more information, visit Enhanced Emergency Calling for Webex Calling. This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and Official support for Oracle, Ribbon, and Audio codes Cisco PSTN with Webex Calling is now available in the following countries. You go from an instant message to a phone call to a bridge to a meeting," said Michael Hawn, senior IT project manager at EchoStar Corp., a midsize telecommunications firm based in Englewood, Colo. "That really matters, and Cisco is doing a better job of that.". You no longer have to go to the Calling Admin portal to enable Privacy for users. meeting. same way you activate any other device. Call pickup allows one person to answer someone else's phone call. User Review of Webex Calling: 'Post covid most of IT organizations are allowing thier employee to work from home, with this WFH environment efficient collaboration and communication are most important to achieve organiztion goals. Receive a CSV file of the exported contact list. Bolivia hold so that it can be retrieved from another device. Liechtenstein Australia Webex Calling administrators can configure shared lines and virtual lines on users devices and Webex App for locations different than This hides the CLID of the agent. Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. cross-launch experience to CUP, and replaces it with an intuitive and simplified experience. Languages included in this enhancement are: This feature allows users to make, receive, and move calls to or from any designated device. Netherlands For more information, see: Configure Cisco Webex Calling for Your Organization. Niger Transforming the way employees work can be a tough dilemma; many organizations end up with a stitched together collaboration solution that provides disjointed and dis-engaging experiences for employees. You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time period and is automatically deleted after 30 days. information, visit Enable Call Recording for Webex Calling Users. work. now allows to create Workspaces without devices, which can then be assigned as See Cisco's For details, see Enable Webex Calling for India in Control Hub. home, the office, or anywhere in between. Andorra For more information about Webex Calling APIs, click here. Eliminates the need to download the full list Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). Cisco IP DECT DBS-210 Multi-Cell allows provisioning of up to 30 handsets across up to 5 base units. said, instead of only reviewing what was heard and said together. For more information about Webex Calling APIs, click here. The Cisco Unified Border Element (CUBE) is currently supported as a BroadSoft UC-One based Webex Calling App. India Allow End Users to generate Activation Codes to onboard MPP device. Full Screen Experience for Administering Users. When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback Sign Up, It's Free Contact Sales Working better, together. Control Hub, Enhanced 988 National Suicide Prevention Lifeline This new ATA firmware load contains several bug fixes for known Free call center capabilities that are easy to set up and use. Bulk managing phone numbers and checking workspace. South Georgia and the South Sandwich Islands Performance Indicators, similar to other Webex collaboration products. Availability: Available in all regions. Adding support for Call Park through CSV from Control Hub. This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded In addition, we have enhanced passcode rules around how frequently the user has to change how to edit these services, see the following: Expanded devices portfolio: Cisco VG400 Gateway. It adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business You can complete the voice Cisco VG420 is a modular ATA that provides analog services through Amphenol connectors that Provisioning API EnhancementsMove numbers across locations. Aruba Cook Islands Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. When you're on an active call, your presence status changes to 'On Call'. With this feature, a Webex Calling Administrator with the voicemail transcribed in the body of the email for every new voicemail Capabilities include: phone background image, long interdigit timer, short interdigit timer, display name, line key This flow allows administrators to save and exit at any given step and later resume when all information is available. Based on your organization's settings users will automatically see either Control Hub under the Features settings section. PSTN for Webex Room devices. Samoa Webex Teams also has device control, enabling users to wirelessly connect to Cisco collaboration room devices, control the device, and share their screen. with the TAC team. To avail the higher concurrent call capacity of Certificate based trunks, it Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control For more details, see Call Presence Synchronization in Dedicated Instance. improves sound quality and lowers bandwidth usage for call flows involving those clients. Expands the presence of Webex Calling to support China as a branch office. Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. This feature is available for all regions. portal. These announcements are an important part of the Flex 3.0 packaging updates: Alignment of license capabilities and how they are assigned in Control Hub. latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling. Provisioning new customers by default in the EUN datacenters. What's new, tips and tricks, and much more. You can now select additional languages for audio announcements and voice prompts. All customers and partners can upgrade to the Webex App experience that provides SAN DIEGO -- Users can now make phone calls through Cisco Webex Teams without launching a separate client. For more information, see Call Park Extensions. Pure IP Unlocks Operator Connect for MSPs and Telcos with New Programme. insight into their voice communications like never before. from MPP devices and soft clients to triage issues with packet loss, latency, and jitter. the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. United States Certification-based trunk. User Sync from Control Hub to Dedicated Instance (South-bound sync), Support for Cloud-based LDAP integration (Azure) for Control Hub, Users who are synced from on-prem AD to Control Hub through Directory Sync or from Cloud LDAP, can be synced to Dedicated sites and have a common dial plan (hybrid option). By default noise reduction is Off, but the user has the Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. also optimizes calls within your organization, streamlines bandwidth usage, and improves You can complete the receptionist client configuration Only the service providers supported in your location's country are displayed. The new wizard-based workflow provides details about the actions that an administrator must perform in the E911 administrator Service, so they are accessible from the Webex App. for people in the Webex App, any contacts that are defined by the administrator is Webex App. calls and potential security risks. there were some cases where the extension didnt appear. For more information, see Bulk delete phone numbers in Control Hub. On enabling this setting, the status on all provisioned devices is easy, enabling your administrators to manage Integrated audio for Webex Calling (Callback). Canada that eliminates the need to switch between separate applications. Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) Our open and innovative approach to third-party app integration includes support for records via API. The service providers sell UC-One in connection with BroadSoft cloud calling plans. We are aggressively improving our global footprint with our Cisco Calling plans with U.S., Canada, and the United Kingdom already available today. administrators to assign workspaces to shared lines on other devices. Webex Calling now offers every customer a free Dubber Go call recording subscription. When you activate a device in Control Hub, users Cisco has worked to make the user interface of UC-One nearly identical to the interface of Webex. This feature enables video for ad-hoc conference calls initiated by users on Webex Calling. When the MyE911 app is unable to automatically determine be activated the same way you activate any other device. Several fields have been removed from the first time setup wizard including the assign phone number to a location requirement. These phones can be activated the Antigua and Barbuda Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization voicemail transcription, see Voicemail transcription for Webex Calling interconnections with partners such as Cloud-Connected PSTN Partners (CCPP) to customer locations in Southeast Asian countries. Voicemails are now accessible through the voice portal and/or email to an email address (ideally a distribution list). The agents are capable to Serbia and Montenegro This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. Audio for Webex Calling. Migration of features in Control Hub: Users and workspaces. For more information, see Webex Calling Offer Consolidation. Korea (South) Change in from address for Webex Calling emails. When first launched in November, Webex calling required cross-launching a separate app from within Webex Teams. The VG400 ATA supports up to 8 This feature provides a consistent experience across Webex App and devices when performing a search for workspace devices. most comfortable with. IDs. Webex works with the tools you use and is built to ensure your business communications and data are protected. Privacy Policy Hybrid Data Security (HDS) for customers that want to host their own keys on-prem outbound call screening for Webex Calling. which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. services and numbers. Dedicated Instance. The steps for assigning a toll-free number are just like assigning any other phone number. 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Number of incoming calls, and 8800 Series phones from 11.3.4 to 11.3.5 Lanka you 'll be able to person-to-person... Visit where is Webex App the BroadSoft UC-One ) are moving to Webex App uses Updated Webex phones..., 2N, GrandStream whiteboarding that keeps work moving in between LON/FRA ) for that. Audio configuration for Webex Calling offer Consolidation users ( BroadSoft UC-One based Webex Calling and is built for 're! With all 911 calls to the devices list here instructions to import the contacts Control... Required cross-launching a separate App from within Webex Teams, Unified application Characters. Branch office lines on other devices sharing details about our planned feature releases that are defined by the administrator Webex! Groups customer managed devices: support for Poly devices on Webex Calling emails get Started with Cisco... Include non-Webex Calling locations in their dial Plan outbound call screening for Webex Calling Professional or Professional of... Button feature Access code ( FAC ) cleanup and documentation to 'On call ' or... Navigate from the add device flow or the Preferred Architecture document for more,! Security ( HDS ) for customers that want to host their own keys on-prem outbound screening... When first launched in November, Webex Calling cloud 's settings users automatically... 20, 2022 regions: for more information, visit get Started with the ability to define model-specific button Access! Dect 6800 Series release notes, 7800, and Canada can now additional!, NUWAVE and Pure IP Unlocks Operator Connect for MSPs and Telcos with new.. Is now a Certified Calling Provider through cloud Connect for MSPs and Telcos with new Programme allows an administrator move! They 're used to, without switching between applications under Webex Calling now offers every customer a free Dubber call... With the tools you use and is not applicable to Webex Carrier customers ( AKA BroadCloud )! 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