: --2019-11-13T01:58:25.0542604Z INFO : ---2019-11-13T01:58:25.0542604Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/32cc3537-ce7e-4e8d-89fa-ede20f68cfc62019-11-13T01:58:25.2261289Z WARNING : WinHttpGetProxyForUrl returned: 121802019-11-13T01:58:25.2261289Z INFO : Discovered the system proxy http=175.45.116.34:9480;https=165.225.98.34:94802019-11-13T01:58:25.2261289Z INFO : Attempting to connect using proxy 'http=175.45.116.34:9480;https=165.225.98.34:9480' of type 'System'.2019-11-13T01:58:25.2261289Z INFO : Set security protocol: 000008002019-11-13T01:58:25.2261289Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com2019-11-13T01:58:25.2261289Z INFO : Request content size: 282019-11-13T01:58:57.2413237Z INFO : Sending request2019-11-13T01:58:57.2413237Z INFO : Request sent2019-11-13T01:58:57.2413237Z ERROR : WinHttpReceiveResponse failed with error 120022019-11-13T01:58:57.2413237Z INFO : Cleaning up extracted files. Call WinHttpConnect 3. pleaseconfirmifthisistodaythatyourexperiencingthisasIamalso, Endpoint Security: Failed to send a WinHttp request. Issue: ConfigMgr clients may fail to install with error: "Failed to correctly receive a WEBDAV HTTP request." Cause: WebDAV has not been configured on management points and BITS-enabled distribution points running Windows Server 2008. Please follow the troubleshooting steps given in this article if the server monitor fails to show up on your Site24x7 web client even after successful installation of the agent. Guys, there was an issue with Sophos server here in the US recently that caused similar complaints. yes, that's the URL. If the Content-Length h2 tags specify a length less than 2^32, the application must additionally specify the content length when creating the WinHttpSendRequest. zaphod___________________________________________. Ensure that agent can establish a successful SSL connection with this URL. Since then I have installed avast antivirus and unistalled malewarebytes. int retVal = 0; //success string url = " http://aaaa.bbbb.com:81/query?. WinHttpOpenRequest 4. Sophos Installation on Server - WinHttpReceiveResponse failed with error 12002, Discovered the system proxy http=175.45.116.34:9480;https=165.225.98.34:9480, https://api-cloudstation-us-east-2.prod.hydra.sophos.com/, On your concerned endpoint, go toRun> Type. Theerrorcodewas12002(Theoperationtimedout).. Hello dear folks! error 12002 is ERROR_WINHTTP_TIMEOUT, please check with a browser if you can reach the URL from this server. ERROR Request: WinHttpSendRequest failed: 12029 ( dzr-mcs-amzn-eu-west- 1-9af7.upe.p.hmr.sophos.com:443) They can browse to these sites (albeit with SSL warning) and I can't see any difference between servers with and without this issue. As the install succeeded on the other servers WinHttp (on them) can apparently connect, send requests and receive responses. I have enough machines with this error to make the safe mode fix a daunting task. While you can't look into the exchange just the packets might give a hint. Hereisthelogfromtheutmwebproxy(loggingtherequestfromtheendpointinstaller..): Hi,madarasz.miklos,andwelcometotheUserBB! Try installing Sophos again. The error code was 12007 (The server name or address could not be resolved)., Following the error 04/09/2017,08:39:50,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. We are unable toinstall Sophos endpoint on one of our servers. indeed this snippet from the log shows a direct connection attempt. Notify me of follow-up comments by email. HOW TO FIX We need to immediately download this update to a Windows 8.1 or Windows Server 2012 R2 server and perform a reboot to fix this. I can browse to this URL with IE, only when I turn off TLS I get this error page.Is it just this Amazon/Sophos URL that doesn't work and other HTTPS sites do? Could you also check under the temp folder if there are any specific log files with error? (Error at WinHttpSendRequest: 12007)" | SCCM | Configuration Manager | Intune | Windows Forums Home Forums What's new Contact Log in Register This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. When installing the App Volumes, I sel. [in] dwInternetStatus. indeed this snippet from the log shows a direct connection attempt. Save my name, email, and website in this browser for the next time I comment. Close connect handle 8. PENDING SCCM system and user discovery doesn't Work anymore / adsysdis.log ERROR: Failed to enumerate directory objects in AD container LDAP Latest: hadjer.YH Sunday at 7:49 PM The general pattern is: 1. This site uses Akismet to reduce spam. It could be configured with netsh winhttp and also with depreciated proxycfg.exe on older systems. If "different behaviour" can be verified with a browser it's often not too hard to find out what or who's to blame. The results of my quick test look like this: "HttpSendRequest" failed, Windows error code=12029 (cannot connect) and retry limit (0) exceeded for URL="https://www.. while replaying using WIninet option at the starting of my url. Im trying to evaluate the whole Horizon enviroment and finaly got an image to stick and looks to be creating and replicating itself. Question is whether a WinHttp trace would give more insight. Value: 1. 2.In Local Security Settings, expand Local Policies, and then click Security Options. If the issue still persists, please send the agent logs to [email protected] for further analysis. Any other ideas? We are unable to install Sophos endpoint on our servers. Open Add/Remove Programs Open Windows Components Open Management and Monitoring tools Select All, OK Open Network Services Select All, OK Close Both Run connection wizard Reboot If it resolve your problem, please click on "propose as answer" on tyhis page. If it is NULL, that maybe the cause was on the last call WinHttpOpenRequest; or even WinHttpConnect was failed, so that it didn't get hRequest any more. Cause Error 12007 translates to The server name cannot be resolved. The program installed but the update failed. When WinHttpReceiveResponse completes successfully, the status code and response headers have been received and are available for the application to inspect using WinHttpQueryHeaders. Open an administrative Command Prompt and run the command sf /scannow to repair and restore the file. Microsoft KB3172614 . Please perform the followling these steps to resolve your problem. In this article. Hi, Try to Use the UpdDwnldCfg.exe tool to download software updates from the Internet. You can get the URL by navigating to Cloud Agent >Help> About. Timeout suggests that the installer could connect but did not receive a response. You should get a response with content length zero. Link download from Microsoft Download Center : July 2016 update rollup for Windows 8.1 and Windows Server 2012 R2 (microsoft.com), Link download from Microsoft Update Catalog: Microsoft Update Catalog, Linux: How to setup Static IP for Ubuntu Server on the cmd interface, Visio Stencils for Sophos XGS Update 2021. I've done the flushdns, etc. The tool is located in <ConfigMgr Source Path> \ SMSSETUP \ BIN \ x640000409. For XP and Windows Server 2003: C:\Documents and Settings\All Users . Windows (beta) Requires Windows 10. The WinHttpSendRequest function sends the specified request to the HTTP server. Once done, runSophosSetup.exeagain. DWORD opt = WINHTTP_OPTION_REDIRECT_POLICY_ALWAYS; WinHttpSetOption (hSession, WINHTTP_OPTION_REDIRECT_POLICY, &opt, sizeof (opt)); Share. Maybe attempt to check license causes false error saying internet connection not available, then an invalid license msg during last day of trial period. Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it. The error code was 12002, dci.sophosupd.com/"exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,fileextension,size"error=""authtime="0"dnstime="20409"cattime="0"avscantime="0"fullreqtime="90773"device="0"auth="0", crl.microsoft.com//microsoftrootcert.crl"exceptions="av,auth,content,url,mime,cache,fileextension"error=""authtime="0"dnstime="20236"cattime="0"avscantime="0"fullreqtime="59050"device="0"auth="0"app-id="1151"application="micrsoft", crl.microsoft.com//MicCodSigPCA_08-31-2010.crl"exceptions="av,auth,content,url,mime,cache,fileextension"error=""authtime="0"dnstime="0"cattime="0"avscantime="0"fullreqtime="29905"device="0"auth="0"app-id="1151"application="micrsoft". I also get the same error on the other server where the installation was successful. Also the fact that proxy support is so weak that usually I prefer to do the "download-only" part on the WSL side is depressing (same pc, same proxy, somehow the linux part is more proxy resilient), so that I don't fear of finding the update stopped because one of the library failed to download (never happened when not using proxy). This error usually occurs when an endpoint has some communication issues to download and fetch the updates from the cloud. Regards, Hisham Like ( 0) Reply Guest Re: Diego Alfaro ERROR_WINHTTP_OUT_OF_HANDLES 12001 Obsolete; no longer used. Hi, Try to Use the UpdDwnldCfg.exe tool to download software updates from the Internet. PS E:\Code\vcpkg> .\vcpkg.exe install --recurse cppzmq .. A suitable version of 7zip was not found (required v19.0.0). Windows & Linux Servers: Agent EDA9E3A2.PNG Also, I can confirm that we do not have a proxy server. Click on the Connections tab. WinHttpSendRequest fails with error code 12002 Archived Forums 421-440 > Visual C Question 0 Sign in to vote I am using the below mentioned code to estabilish a connection but WinHttpSendRequest fails everytime. 8 comments ashari4 commented on Mar 11 edited I see intermittent problems downloading 7zip. It's quick & easy. We can update this patch through the Windows Update of a computer or you can visit the Microsoft Download Center or Microsoft Update Catalog to download directly. 1. Close request handle 6. Sophos Installation failed on Server - WinHttpReceiveResponse failed with error 12002. we do not have a proxy serveraccording to the log Discovered the system proxy http=175.45.116.34:9480;https=165.225.98.34:9480 two System proxies, one for HTTP and another one for HTTPS, are configured on this machine.What does netsh winhttp show proxy say? Repeat steps 3, 4, and 5 lots of times for various requests 7. This error would mean that the endpoint/server isn't able to resolve the Update Cache's IP address via the hostname. 2020-07-10T08:46:49.2989864Z ERROR : WinHttpSendRequest failed with error 120022020-07-10T08:46:49.2989864Z INFO : Failed to connect using proxy '-----' with error: WinHttpSendRequest failed2020-07-10T08:46:49.2989864Z INFO : Attempting to connect using proxy '---------' of type 'Message Relay'.2020-07-10T08:46:49.2989864Z INFO : Set security protocol: 000008002020-07-10T08:46:49.2989864Z INFO : Opening connection to dzr-api-amzn-us-west-2-fa88.api-upe.p.hmr.sophos.com2020-07-10T08:46:49.2989864Z INFO : Request content size: 302020-07-10T08:47:10.3314511Z ERROR : WinHttpSendRequest failed with error 120022020-07-10T08:47:10.3314511Z INFO : Failed to connect using proxy '-------' with error: WinHttpSendRequest failed2020-07-10T08:47:10.3314511Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.2020-07-10T08:47:10.3314511Z INFO : Set security protocol: 000008002020-07-10T08:47:10.3314511Z INFO : Opening connection to dzr-api-amzn-us-west-2-fa88.api-upe.p.hmr.sophos.com2020-07-10T08:47:10.3314511Z INFO : Request content size: 302020-07-10T08:48:13.4108993Z ERROR : WinHttpSendRequest failed with error 120022020-07-10T08:48:13.4108993Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed2020-07-10T08:48:13.4108993Z INFO : Cleaning up extracted files. I'm trying to use a service that requires a lot of requests, for which I'm using the WinHttp API. Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Visio Stencils for XG Firewalls and Modules update 01-2 Visio Stencils: Basic network diagram with HP Server, Visio Stencils: Network Diagram with Cisco devices. Resolution Try any of the following steps: Copy the file C:\Windows\SysWOW64\en-US\KERNELBASE.dll.mui from a working endpoint of the same operating system version and patch level. Details: The MCS endpoint failed to register with the server, check the Sophos MCS logs specifically the MCSClient.log file . Currently, we have 2. : 02019-11-13T01:58:25.0542604Z INFO : Using custom customer id. answer to Mercantilum 1.If I enter address by hand in the browser then it is able to access the site and retrieve data. Personally, if I can't think of a difference in setup or network connection, I'd first try a Wireshark capture. Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges. Close session handle The WinHttpSendRequest function sends the specified request to the HTTP server and allows the client to specify additional headers to send along with the request. For Windows Agent: C:\Program Data\Qualys\QualysAgent. Link . WinHttp uses proxy settings other than Internet Explorer. Visio Stencils: Basic Network Diagram with 2 firewalls; Visio Stencils for XG Firewalls and Modules update 01-2. I start to test and evaluate Site24x7 as a valid infrastructure monitoring tool for my rough 20 and more servers. 2.HttpSendRequest fails to resolve server address even with trailing slash. Windows Server 2012 R2 Windows 8.1 Sophos Central ERROR Request: WinHttpSendRequest failed: 12029 . There is no networking, DNS or firewall issue. If the agent can establish successful SSL connection, check the agent logs. Justinformedmyreselleraboutthis. Click on the LAN settings button. ISSUE When we install Sophos Endpoint on computers running Windows 8.1 or servers running Windows Server 2012 R2, there will be a communication error Read More, Copyright 2021 | WordPress Theme by MH Themes, Sophos Central Endpoint: Connection error WinHttpSendRequest failed: 12029 of Windows Server 2012 R2 and Windows 8.1 with Central. The WinHttpSendRequest fails with error 12007 (ERROR_WINHTTP_NAME_NOT_RESOLVED) The url works fine when I use a browser. Sometimes I post some useful tips on my blog, seeblog.pijnappels.eu/category/sophos/for Sophos related posts. Call WinHttpOpen 2. Improve this answer. ERROR_WINHTTP_OPERATION_CANCELLED 12017 The operation was canceled, usually because the handle on which the request was operating was closed before the operation completed. If you have more time to look at the issue and provide more information, please feel free to change the issue type back to "Question" by editing your initial post and click the button "Change Type" at the top of the post. PENDING - Error : "Failed to send HTTP request. 2022-01-20T18:43:04.1151184Z INFO : FindMainWindow: pid=0. Unable to add Azure Blob Storage as Host in Automation WinHttpSendRequest: 12007: The server name or address could not be resolved 1.In Control Panel, click Administrative Tools, and then double-click Local Security Policy. It may worth mentioning that I tried both by using WinHttpSetTimeouts and by setting each option individually with WinHttpSetOption with no difference. If you are using a proxy server, could you please try below steps. This time it's not a timeout (12002) but - if I'm not mistaken, after 3 minutes - a 12029 (ERROR_WINHTTP_CANNOT_CONNECT) that according to the Microsoft docs is Returned if connection to the server failed. Environment App Control Server: All Supported Versions App Control Agent: All Supported Versions Symptoms Disconnected agent. Note: Download the update appropriate for the operating system you are using. Cheers- Bob Sophos UTM Community Moderator Instructions on how to remove Sophos Endpoint when losi Visio Stencils: Network Diagram that runs Cluster has F Visio Stencils: Network Diagram with Firewall, IPS, Em Visio Stencils: Basic Network Diagram with 2 firewalls. Click on the OK button to close the Local Area Network (LAN) Settings window. Enter the following: For 32-bit: netsh winhttp set proxy proxy-server="http=your_proxy_server:your_proxy_port;https=your_proxy_server:your_proxy_port"' For 64-bit :Go to cd C:\Windows\SysWOW64 then press the Enter button. ERROR_HTTP_DOWNLEVEL_SERVER. If you have a paid license, you should have your reseller open a ticket with Sophos Support so that Sophos knows about the issue. In this article, techbast will show you how to fix this. The errors below show that the upgrade starts but the file download fails. 2022-01-20T18:42:46.8005157Z INFO : Cleaning up extracted files. ; (Windows) win7-sp1-x64: 2016-09-18 10:41:05 2022-01-20T18:43:04.1321348Z ERROR : Exception: Failed to get stage-2 info: Failed to connect with any proxy. WinHttpSendRequest 5. Hi, my customer can't access vpn, the agent log show that there's an error "PostRequest failed with error code 12007" It happens with some users, but my PC and VMware can access it so this should not be configuration error on firewall device. PulseUno PVCS Version Manager Release Control Requirements Management Service Virtualization Silk Central Silk Performer Silk Test StarTeam Looks like you have turned off TLS in IExplore. Lines 40-44 show an issue connecting to what Im guessing is an AWS server hosting the files. Could you also connect to alternate network sources if possible for testing and then try to install the same? Your email address will not be published. 3.Under Policy in the right pane, double-click System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing, and then click Enabled. Otherwise, you just have to wait until they are informed by someone. Hello, The possible cause of your concern might be due to mismatched system files, corrupted Windows Update components or misconfigured Windows settings. I would like to reinstall it, any advice? 4. hi got the same error overhere in a non-domained join server. Instead WinHttpSendRequest comes back with 12002 always after 21 seconds when trying with a fake IP as destination (not sure how else to simulate). Name: Force64BitAgent. TSL 1.0,1.1 and 1.2 are all enabled in IE. The reason for the communication error between Endpoint and Sophos Central is because computers running Windows 8.1 and Windows Server 2012 R2 servers have not updated Microsofts KB3172641 patch. Following message reported in Trace.bt9 file: Server Communication: WaitForResponse End: m_bIsSleeping[0] IsSleeping[0] GetHttpStatus[0] GetWinHttpError[12007] GetSslE. Ive tried downloading and running the update KB3172614 but it says its already installed. Related (I think): nshield log: Sophos Anti-Virus for Linux: Install an Enterprise Console managed client Downloading portable 7zip v19.0.0. On how many servers you are facing the issue? No, I am still trying to figure it out. This is fixed now. Enter the following: For 32-bit: netsh winhttp set proxy proxy-server="http=your_proxy_server:your_proxy_port;https=your_proxy_server:your_proxy_port" For 64-bit: Go to cd C:\Windows\SysWOW64 then press the Enter button On your concerned endpoint, go to Run > Type cmd.exe > Right-click then choose Run as administrator. DWORD dwSize = 0; DWORD dwDownloaded = 0; LPSTR pszOutBuffer; BOOL bResults = FALSE; HINTERNET hSession = NULL, hConnect = NULL, RTS - Proxy - setted to default More details: LR12.50 Build 1096 Windows server 2008 R2 64bit error 12002 isERROR_WINHTTP_TIMEOUT, please check with a browser if you can reach the URL from this server. Sophos Central Endpoint . It doesn't work for you because you call WinHttpSetOption incorrectly. I get the following error failed install server. Communication port 17778 is open for manual agent installation. This function also lets the client specify optional data to send to the HTTP server immediately following the request headers. Type: REG_DWORD. Christian Edon Pascual over 2 years ago in reply to QC Hi QC, Thanks for the response. Learn how your comment data is processed. Business Process Testing Deployment Automation Dimensions CM Dimensions RM LoadRunner Cloud LoadRunner Enterprise LoadRunner Professional Micro Focus Connect Model-Based Testing Project and Portfolio Mgmt. We are changing the issue type to "General Discussion" because you have not followed up with the necessary information. Looks like a network issue, new VLAN was created for this traffic and it went well. Thank you for checking on this. Visio Stencils for XG Firewalls and Modules update 01-2 Pfsense: How to install Firewall Pfsense Virtual on VMW Visio Stencils: Network Diagram with Cisco devices. Copyright 2021 | WordPress Theme by MH Themes, July 2016 update rollup for Windows 8.1 and Windows Server 2012 R2 (microsoft.com), Sophos Central Endpoint: Connection error "WinHttpSendRequest failed: 12029" of Windows Server 2012 R2 and Windows 8.1 with Central. answered Jul 13, 2013 at 2:20. 3. MBAM_ERROR_UPDATING(12007, 0, WinHttpSendRequest) MBAM_ERROR_UPDATING(12007, 0, WinHttpSendRequest) By fortun630, September 12, 2010 in Malwarebytes for Windows Support Forum . View all topics 3/10/2014,6:28:57AM,ERROR,FailedtosendaWinHttprequest. All necessary ports are all allowed in our firewall. Direct download link of techbast will be below. Popular Topics in Sophos Spectrum Fiber Multiple IPs RADIUS requests coming from wrong interface IP Sophos Firewall & Azure Site - Site tunnel LDAP connection from Sophos XG360 Firewall stopped working HP MFCs, VLANS and Sophos, oh my! I also get the same error on other servers without any install issues. Cause The issue is specifically if the portal and gateways are hosted on different IP addresses as the GlobalProtect client will try and download the update from the portal through the GlobalProtect tunnel. The English version of this software update package has the file attributes (or later file attributes) that are listed in the following table. Let me know how it goes. Is this ok? Describe the bug Cannot connect through proxy network in Windows 10 To Reproduce Steps to reproduce the behavior: Click AltStore notification icon in Windows 10 Click on Install Alstore Select Apple Device Enter Apple ID and Password See. When we install Sophos Endpoint on computers running Windows 8.1 or servers running Windows Server 2012 R2, there will be a communication error between Endpoint and Sophos Central as follows: ERROR Request: WinHttpSendRequest failed: 12029. Instructions on how to remove Sophos Endpoint when losi. Thank you so much for your help! Error Code: WinHttpSendRequest: 12002: The operation timeout: The operation timeout. Today I install the Monitoring Agent on a couple of Windows Server It should get a 401 (Unauthorized). On your concerned endpoint, go to Run > Type cmd.exe > Right-click then choose Run as administrator. Instructions on how to remove Sophos Endpoint when losi Visio Stencils: Network Diagram that runs Cluster has F Visio Stencils: Network Diagram with Firewall, IPS, Em Visio Stencils: Basic Network Diagram with 2 firewalls. Please note that there is no firewall in this server, Started C:\Users\**AppData\Local\Temp\sfl-e080ba22\Setup.exe2019-11-13T01:58:25.0542604Z INFO : Stage 1 command-line options:2019-11-13T01:58:25.0542604Z INFO : ---2019-11-13T01:58:25.0542604Z INFO : Quiet mode on: 02019-11-13T01:58:25.0542604Z INFO : Automatic Proxy detection disabled: 02019-11-13T01:58:25.0542604Z INFO : No feedback mode on: 02019-11-13T01:58:25.0542604Z INFO : Dump feedback enabled: 02019-11-13T01:58:25.0542604Z INFO : Bypass competitor removal: 02019-11-13T01:58:25.0542604Z INFO : Using CRT catalog file path: --2019-11-13T01:58:25.0542604Z INFO : Only register endpoint with Central: 02019-11-13T01:58:25.0542604Z INFO : Log messages between endpoint and Central: 02019-11-13T01:58:25.0542604Z INFO : Log command-line passed to executables: 02019-11-13T01:58:25.0542604Z INFO : Using custom server that hosts the installer stage2 filename : --2019-11-13T01:58:25.0542604Z INFO : Using cloud user: --2019-11-13T01:58:25.0542604Z INFO : Using cloud group: --2019-11-13T01:58:25.0542604Z INFO : Overriding computer name: --2019-11-13T01:58:25.0542604Z INFO : Overriding computer description: --2019-11-13T01:58:25.0542604Z INFO : Overriding domain name: --2019-11-13T01:58:25.0542604Z INFO : Language will be set to: --2019-11-13T01:58:25.0542604Z INFO : Using message relays: --2019-11-13T01:58:25.0542604Z INFO : Proxy address: --2019-11-13T01:58:25.0542604Z INFO : Proxy user name: --2019-11-13T01:58:25.0542604Z INFO : Using custom customer token: --2019-11-13T01:58:25.0542604Z INFO : Using specified products: --2019-11-13T01:58:25.0542604Z INFO : Using certificates from the MCS app data folder. My TSR setting: RTS - Preferences - Advanced - Use WinINet -checked. Locate the error WinHttpSendRequest (error 12007) in C:\ProgramData\Sophos\AutoUpdate\logs\SophosUpdate.log. I am getting the following error: My App Volume Manage is installed on the same VM as the Horizon Admin Server. We need to immediately download this update to a Windows 8.1 or Windows Server 2012 R2 server and perform a reboot to fix this. Visio Stencils: Network Diagram that runs Cluster has F. Visio Stencils: Basic network diagram; Visio Stencils: Network Diagram with Firewall, IPS, Em. I am guessing that this is an avast error again. 1997 - 2022 Sophos Ltd. All rights reserved. Thanks for the response. ERROR_INVALID_PARAMETER means that the issue is on handler hRequest, which you have not checked the return value yet. 1997 - 2022 Sophos Ltd. All rights reserved. Ihavebeenonthephonefor6hoursonthis,noresolutionyetfromSophos. If you try to access https://api-cloudstation-us-east-2.prod.hydra.sophos.com/ with a browser- can it connect? Make it. As @Remy Lebeau said, it depends on your Unicode setting. I have configuration of trust between both the domains but still i am getting the error while installing the agent manually. this is strange. Timeout suggests that the installer could connect but did not receive a response. Please suggest for a resolution. I don't use IE when I can avoid it. For anyone else who runs into a similar error, the fix was to add the following registry entry to the mount server (and reboot / restart the Veeam service): HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup and Replication\. We did not encounter this issue on other servers. Thank to this 14 years old thread, finally I found the problem!. Both the Internet Eplorer's 7 & 8 cannot display the webpage & Mozilla FireFox indicates the Server not found,problem loading page,HTTP,HTTPS,FTP connectivity Failure ERROR 12007. WinHttpSendRequest returned error: 12007 refers to an RPC over HTTP error. Why does winhttpsendrequest return error_invalid_parameter? Please note diagnostic log below; Follow. Sameproblemhere. The reason for the communication error between Endpoint and Sophos Central is because computers running Windows 8.1 and Windows Server 2012 R2 servers have not updated Microsoft's KB3172641 patch. Are you referring to this urldzr-api-amzn-us-west-2-fa88.api-upe.p.hmr.sophos.com? I'm not sure why but a proxy was set there for WinHttp (Could be seen with netsh winhttp show proxy).I remove that by netsh winhttp reset proxy and the issue is fixed. The WinHttpReceiveResponse function waits to receive the response to an HTTP request initiated by WinHttpSendRequest. ERROR_WINHTTP_OPTION_NOT_SETTABLE 12011 The requested option cannot be set, only queried. we got this fixed by: 1997 - 2022 Sophos Ltd. All rights reserved. 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