Just curious, is it Windows 10 Anniversary? and our Cookie Notice Removal Failed. Perform a manual installation. MacOS 10.12.16 Macbook Air 2015 Sophos Central Endpoint version 9.6.3 Uninstalling Sophos Central Endpoint - The Removal Failed - Discussions - Sophos Endpoint - Sophos Community Sophos Community There is the TP password for each device listed and any previous ones. Notes: The log file is added to each time the CRT is run and will grow in size if a number of attempts to install are made. Was this page helpful? I delated it so I could start again because it was not scanning anymore. You selected to install a feature that is not I had a similar issue where it couldn't uninstall the old on-prem version before migrating to the cloud version. Obviously it will require admin / sudo permissions, and obviously, you should be quite careful as to not remove other things. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. Nothing else ch Z showed me this article today and I thought it was good. 2018 Sophos Limited. I may have different versions of FREE SOPHOS Anti virus on my iMac And it hasn't been scaning, No scanning window. Simple File Sharing has not been turned off on Feel free to let me know if you run into any trouble navigating support or getting your issue resolved. I tried to remove it by using the uninstall tool Remove Sophos Endpoint. To continue this discussion, please ask a new question. I appreciate the quick response. Installation cancelled." . I ran that uninstaller and it was able to finish out the rest of the items and remove the endpoint agent successfully from the computer. If we had nothing else to do, we'd be investigating alternatives. supported on the computers operating systems. I have also tried using the "Remove Sophos Endpoint" application, but it results in a failure. If you've still got access to some of central. John Perkins over 4 years ago. GitHub - ayeskatalas/Sophos-Removal-Tool: Tool to remove all versions of Sophos AV\Endpoint Defense ayeskatalas / Sophos-Removal-Tool Public Notifications Fork 9 Star 13 Code Issues 3 Pull requests Actions Security Insights master 1 branch 0 tags Code 2 commits Failed to load latest commit information. I love he product, but have had several issues since updating to the anniversary edition. The Use Sharing Wizard option has not been turned off on Windows Vista computers. Here is the list: /Library/Sophos Anti-Virus/ /Library/Application Support/Sophos/ If resetting the Windows Security app does not work, run a Windows repair to fix Windows Security Center. 1997 - 2022 Sophos Ltd. All rights reserved. The MS Fix-It did the trick in the end. If that Microsoft Fix-It tool doesn't work for you, I'd suggest opening a ticket with our support team. This worked well but I have found a number of endpoints that weren't updating correctly so are stuck with tamper protection turned on. Do not drag Sophos Home to the Trash as this will not uninstall the program. I've tried both the application uninstall and command line version with tamper protection enabled and disabled, same results. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. Info on the Sophos User can be found in this related post. It would help me it you can specific the current version that you are trying to remove and also the Mac OS version. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Obviously it will require admin / sudo permissions, and obviously, you should be quite careful as to not remove other things. After the fix it tool removed sophos anti-virus the Sophos Endpoint Agent still showed as an entry in Programs and Features. LICENSE Sophos Removal Tool.exe Scroll down and click Reset. Disable the tamper protection before uninstalling the Sophos endpoint. They can browse to these sites (albeit with SSL warning) and I can't see any difference between servers with and without this issue. Pls help if you have encountered this problem before. Reboot the Server If nothing has changed, you can run a script / batch file These issues usually happen due to corrupted files or remnants from previous installations of Sophos Home or other Sophos versions, especially when using a third-party uninstaller that may delete components that are required to properly uninstall Sophos. The version I originally had on my Mac changed at some point, the interface looked very different. This is the command I ran and its output: Justins-MacBook-Air:~ admin$ cd /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools, /Library/Application Support/Sophos/saas/Installer.app/Contents/MacOS/tools, Justins-MacBook-Air:tools admin$ sudo ./InstallationDeployer --remove --tamper_password 186909911335, sudo: ./InstallationDeployer: command not found. I haven't got a clue what version it was. Please can you help, i don't know what else to do. I'm doing so, however what a tedious task to uninstall this Software (I get the uninstall error on 2/3s of my PCs). Any other ideas? Workaround: you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. Sophos Central Endpoint failed to install Sophos Endpoint Defense (Failed to copy corecustomeradapter.dll) Click on the links below for steps: Detections Applies to the following Sophos product (s) and version (s): Sophos Endpoint Defense 3.0 Detections Detected Log Lines Log Lines Explained What To Do Related Information/Articles May I know what do you mean by different versions of Sophos AV? Try to reinstall Sophos Endpoint after. But I'm hoping that, since we don't have time to do that, things will improve :-). Windows Mac To uninstall Sophos Endpoint from the computer or server, do as follows: Sign in to the computer or server using an admin account. Was there a Microsoft update that caused the issue? The Microsoft Fix tool manages to get rid of SOPHOS from the installed programs, however I still have multiples Sophos SERVICES that are still installed and launched after using the Fix tool and rebootingAnyone? after the Procedure The removal failed The software was not successfully removed. (disabled them manually). All rights reserved. I tried to remove it by using the uninstall tool Remove Sophos Endpoint. Also unlock the server if you locked it before via Sophos Central Attempt to uninstall Sophos first through Add or Remove Programs or Programs and Features or by running the uninstallcli.exe tool. For us, Sophos are having a few too many product and support issues. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'm currently in the process of removing all my endpoints as I'm leaving Sophos. If you can get the password from central you can then use a utility on the endpoint called SEDcli.exe and use arguments to provide the TP . Press the Windows key on your keyboard to open Start Menu. But the problem of TP will prevent the easy removal. But the error messages says Removal Failed. After the fix it tool removed sophos anti-virus the Sophos Endpoint Agent still showed as an entry in Programs and Features. What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Check the AVRemove.log file and pen the file in a text editor (e.g., Notepad.exe). This topic has been locked by an administrator and is no longer open for commenting. (At least for me). You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. I've noticed that, although Sophos exists as many different components on a PC, there is now at least just a single uninstaller - which is great if it works. Risk of privilege escalation when using the Sophos endpoint installer In the latest installer of Sophos Home, we have implemented security changes to mitigate this vulnerability. In my case the Sophos Endpoint uninstaller would not complete stating "Unable to locate Sophos Anti-Virus MSI". I'm having trouble uninstalling Sophos Cloud Endpoint. I'm getting this error, "uninstallation failed unable to locate sophos antivirus msi". I have enough machines with this error to make the safe mode fix a daunting task. When I run the Remove Sophos Endpoint app I get this error after I enter the tamper protection password and admin password: I tried uninstalling via the terminal following the steps in this guide:https://community.sophos.com/kb/en-us/14179. different versions of FREE SOPHOS Anti virus. If the Sophos endpoint software is installed locally (or any method other than the console protection wizard), problems can still be solved. Removal Instructions Uninstall Sophos Home MacOS Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. Go to C:\Program Files\Sophos\Sophos Endpoint Agent Run uninstallcli.exe Alternatively, go to Settings > Apps (on Windows 10) and uninstall Sophos Endpoint there. The SophosZAP tool may help. Did you check the Services?On most of my PCs, Sophos services are still listed and launched. I'm sending this via my phone, but will post the solution in a few. When running the fix-it tool mentioned I choose to have it fix and remove Sophos Anti-Virus and not the other items listed. Ideally I would like to fix the update issue so tamper protection is disabled and I can push out my removal script. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. I may have different versions of FREE SOPHOS Anti virus on my iMac And it hasn't been scaning. I believe it was for windows 7 as well. I'm currently unable to uninstall the Sophos Central Endpoint from one of our devices. The fix it tool simply resolved the issue with the MSI of the Sophos Anti-Virus component. Your daily dose of tech news, in brief. Part of this is to ensure the permissions of . As it know longer appears on my iMac. Uninstalling Sophos Central Endpoint - The Removal Failed, https://community.sophos.com/kb/en-us/14179. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) For instructions, see the. Try that fixit tool. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. Insecure ownership or permissions were detected on a key directory. operating system. after the Procedure The removal failed The software was not successfully removed. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: For a full list of requirements for the Sophos Endpoint Security and Control features, For more information, please see our Workaround: you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. I ran that uninstaller and it was able to finish out the rest of the items and remove the endpoint agent successfully from the computer. First stop , put as manual, and remove all Sophos services Second kill all Sophos processes Third uninstall all Sophos products Has always worked for me (99 percent of the time) flag Report 1 found this helpful thumb_up thumb_down Sutibun cayenne Jan 8th, 2018 at 9:44 AM check Best Answer I have tried these steps but still have a "Sophos Endpoint" user at login on my Mac. Legal details, Guide to the Enterprise Console interface, Getting started with Sophos Enterprise Console, Copying or printing data from Enterprise Console, Computers are not running on-access scanning, Can't protect computers in the Unassigned group, Sophos Endpoint Security and Control installation failed, Anti-virus settings do not take effect on Macs, Anti-virus settings do not take effect on Linux or UNIX, Linux or UNIX computer does not comply with policy, New scan appears unexpectedly on a Windows computer, Frequent alerts about potentially unwanted applications, Data control does not detect files uploaded via embedded browsers, Data control does not scan uploaded or attached files, Uninstalled update manager is displayed in the console, http://www.sophos.com/en-us/products/all-system-requirements, Automatic installation is not possible on that I made the big mistake of not disabling tamper protection and then Sophos stripped out most of the central portal including the endpoint section. Privacy Policy. see the system requirements page on the Sophos website (http://www.sophos.com/en-us/products/all-system-requirements). Right-click on Windows Security on the Start list. Computers can ping it but cannot connect to it. Just curious. Thankfully this was rubbish and I discovered that in the portal I could still see devices and through there get to policies and somehow find the hidden section to disable tamper proection gloablly. These endpoints have errors such as this; ERROR Request: WinHttpSendRequest failed: 12029 (dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com:443). Navigate to the following MS Fix-It tool Website: http://support.microsoft.com/mats/Program_Install_and_Uninstall. I had that exact same issue a couple weeks ago. While the Microsoft Fix-It tool does work, we've had to resort to it too many times in the last few months. Your information helped resolve my issue. Welcome to the Snap! You are unable to reinstall Sophos Home due to error messages. Sophos Endpoint Security and Control Uninstalling using a command line or batch file Getting the uninstall strings Open Command Prompt with admin privilege and run the following commands: 32-bit: REG QUERY HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS > C:\Sophos_Uninstall_Strings.txt Aditya PatelGlobal Escalation Support Engineer | Sophos Technical SupportKnowledge Base|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. This is probably because you did not enter your username in the format domain\user when finding computers. Here is the list: Reboot afterward, to ensure all of the existing processes and kernel extensions are gone from memory. OR "The removal failed. Here is the response to my ticket, which did fix the issue. Click Reset again to confirm. Support were entirely unhelpful and told me the portal was gone and I had to put my 700 machines in to safe mode to disable tamper protection manually. No scanning window. 1997 - 2022 Sophos Ltd. All rights reserved. Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport| Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. mMaybe Iupdated it at some point, i can't remember. Click More, and click App Settings. Fixing failed removal on old versions of Sophos Home Expand Windows XP computers. 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