Stay tuned and follow @CiscoCX on Twitter for more CX updates! Our world-class Customer Experience Academy Program helps apprentices, interns, co-ops and new graduates earn industry certifications and gain exposure to experts with this instructor-led and self-paced training. Customer Experience (CX) - GTM Security Enablement Manager job in San Jose, CA. Your next step is to apply for the Customer Experience Specialization. So, to help partners create new sources of value and enable expanded growth, while helping ensure that customers have an optimal experience, Cisco offers the CX Success Portfolio. Additionally, check out the latest blog from Alvio Barrios (SVP, Cisco CX) and SuccessHub for more information about Cisco CX for partners. Differentiate with new lifecycle offers. Expectations for more powerful, flexible experiences influence every aspect of customer behavior and introduce enormous opportunities for new growth. Engage with Cisco experts and open discussions--we will help you meet your objectives. Phone: +1 (212) 714-4000, WaterPark Place 88 Queens Quay Suite 2900 Zero trust enables secure access for users and devices and within apps, across networks, and clouds. This data becomes a critical tool to help partners engage with customers, ultimately with the goal to increase usage and satisfaction with purchases, which can lead to increased renewals. Together, we deliver exceptional customer experiences with your innovation and expertise wrapped around Ciscos core technology. Hear from Daniel Buttigieg, Director, Enterprise Technology at the University of Melbourne: This award goes to a customer that has strengthened and enhanced IT operations, leveraging Cisco CX. In the future, the new CX portfolio will have a simplified, agile, and innovative services portfolio with flexible options to meet your customers business requirements. We will work with you and your account team to tailor your specific business and IT needs. Driving Successful Customer Outcomes with Partner Lifecycle Services - PSOCX-1105, Tuesday, June 14, 2022, 4:00 PM - 4:30 PM PDT. These awards are presented to CX customers to celebrate their stories of innovation and inspire others with their incredible successes. Read more now. HCL Technologies Limited is a multinational information technology services and consulting company with a multi-architecture portfolio from Cisco to support both internal and external requirements of its business. Visit our Cisco CX for Partners session under Paths to Profitability + Transformation and learn more about our portfolio, its benefits, and how they work for you. Secure and scalable, learn how Cisco Meraki enterprise networks simply work. M5J 0B8 Toronto, Canada. We're here to help you get more value from technology. Another example of the cnBOT in action is in response to a query about migrating from the Cisco Prime Infrastructure (PI) to Cisco DNA Center. They improved their upgrade success rate to 99.5% and software conformance to 91%. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Celebrating our 2022 APJC Cisco Customer Experience Heroes. In addition, the Cisco portfolio now provides usage and telemetry data, offering partners insights into how much their customers are utilizing the products theyve purchased. Apply today at CareerBuilder! . Delve into product specs or a high-level executive conversation, Cisco brings experts to the table. Phone: +1 (416) 306-7000. Cisco has expanded our Webex Calling capabilities with a point of presence (PoP) in Cisco's South Korea data center, enhancing quality, security, and reliability for customers in this region. . 25-81 Maple Tree Business City II It also presents tremendous opportunity to deliver value-added services after the initial purchase, helping customers achieve their business outcomes. The specialization also entitles partners to significant incentives and rebates from Cisco. We are looking for a Customer Success Manager (CSM) to take ownership of the Customer Success program and drive greater customer value by bringing Cisco Meraki's best ideas, innovations, and capabilities to our highest value customers. DENSO is a global manufacturer of automotive components, offering advanced automotive technologies, systems and products. These awards are presented to CX customers to celebrate their stories of innovation and inspire others with their incredible successes. This specialization opens new opportunities for you to interact with customers, create value, and impact customer business outcomes. In this session, you will hear how advancements in technology have transformed customer relationships. View the DENSO CORPORATION customer storyand hear Mikito Kidokoro, Director, IT Digital Management Division accept the award: The Security Trailblazer Award celebrates a customer that has strengthened its security posture to proactively protect and defend its IT infrastructure, leveraging Cisco CX. This data also gives partners a lens into opportunities on how best to position their services en route to upselling additional services. Craig's delivery and knowledge was outstanding. We are developing a new suite of solution capabilities comprised of four primary focus areas: We are evolving our portfolio with new Expert Resources; designed a more tailored approach to hardware and software with Trusted Support; added Insights and Analytics features; and added Contextual Learning to create an optimal experience in every step of your customers lifecycle journey. WaterPark Place 88 Queens Quay Suite 2900. Phone: +91 80 4426 0000, Level 7, Tower C, Beijing Yin Tai Center Kadubeesanahalli Village, Varthur Hobli To read more about our customer heros Cisco CX Customer Stories Look Book a catalog of stories highlighting how Cisco customers are transforming, pioneering, and innovating to drive impact in their organizations and across the world. We'd love to hear from you! Partners can look to Cisco as an example of how they might evolve themselves. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 . Customer selects desired Cisco solutions. Allied Bank, the first bank established in Pakistan, with over 1,700 branches and ATMs, is no exception. Cisco sales and support teams engage . We invite you to come experience the best of Cisco-virtually and on site. In collaboration with Cisco services, HCL Technologies Limited strengthened security across the network and optimized IT operations. SUBMIT. As we evolve our business from point products and services to a lifecycle approach that drives outcomes, we want our partners alongside to help customers succeed. Cisco users buy its hardware and apps through partners, mostly. . Cisco Blogs / Partner / Cisco Global Customer Experience (CX) Partner Success ALL IN at Cisco Live! Cisco Ask the Experts (ATXs) and Accelerators are sessions with Cisco experts who share knowledge that can help you implement new technology faster and more easily. Phone: +61 2 8446 6000, Midtown Tower 9-7-1, Akasaka, Minato-ku, Expectations for more powerful, flexible experiences influence every aspect of customer behavior and . Untangle the attributes that impact customer experience and financial metrics to get superior results. Partners can utilize this framework to align capabilities in their organization to deliver enhanced customer experiences in areas such as customer and user onboarding, implementation, adoption, expansion, training, customer success help desks, and traditional technical support. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners . Cisco Blogs / Partner / How Partners Make Money with Cisco Customer Experience (CX), Co-authored by Amitabh Dixit, Cisco CX Value Exchange with video intro by Julia Chen, VP Cisco Global Partner Transformation. Through collaboration with Cisco services, they have built a world class SOC. Click for details. To acknowledge a critical role in the customer journey to a cloud-first world, we're Reimagining Applications with Full-Stack Observability (FSO) to help our customers deliver the best end-user experience. Newgen, the leading provider of a unified digital transformation platform, is a multinational company with employees in over 40 countries. How much additional revenue? The breadth and depth of partner lifecycle services, offered in concert with their industry and domain expertise, can create strong differentiators and help fuel future growth in four major areas: According to Ciscos own research, by adopting the lifecycle selling framework, as shown in Figure 2, partners on average can expect to see a 1.15X increase in deal size, a 20 percent point increase in partner service pull-through, a 10 percent increase in renewal rates, and a 5 percent higher pull-through. You especially wont want to miss: Driving Successful Customer Outcomes with Partner Lifecycle Services PSOCX-1105,Tuesday, June 14, 2022, 4:00 PM 4:30 PM PDT. At least 2 years of experience in a CSM role; Excellent customer facing skills and experience. Partners are our customers, and we are looking forward to seeing you in person and online at this years Cisco Live! Figure 3: Increased partner revenue through lifecycle selling. Figure 2: Partners can grow profitability with the CX lifecycle. Apply for a Cisco Systems, Inc. As an example, a partner can bundle in accelerators, such as one-on-one workshops, which provide deeper education on how to deploy a purchased technology. This award recognizes a customer that is making great strides towards the goal of an inclusive future for all, with the assistance of Cisco CX. We are honored to work with changemakers, innovators, and trailblazers who have partnered with our teams to achieve industry-leading and transformational outcomes for their businesses. Gartner recognizes Cisco for Webex Contact Center in 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). Partners, are you ALL IN for Cisco Live? Feltham TW14 8 HA Cisco experts provide important technology overviews that answer your questions about terminology, technology . Customers are increasingly moving to Software as a Service (SaaS) and recurring offers, requiring them to work with trusted providers to enable their digital transformation. Participate in demonstrations showcasing Cisco technologies that revolutionize business. These stories will be featured on Ciscos digital channels and platforms. We are! That said, although this approach has yielded considerable success in the past, going forward it is not well differentiated, because many partners can essentially replicate this formula. Recognizing your current expertise and helping you develop more, the Customer Experience Specialization can help you build and . This includes in-depth analysis of Security as a standalone entity, but also as an integrated element across the IT architecture landscape. there is nothing more important than ensuring your users, employees and customers have exceptional network experience whether they know it or not. Explore Experiences. Virtual Event. Cisco Partners Facebook | @CiscoPartners Twitter | Cisco Partners LinkedIn. As an example, newly purchased business-critical technologies can be complex to implement and deploy. Our comprehensive lifecycle partner model helps you monetize, operate, and organize for customer success and be the best strategic advisor to your customers. and secure his network infrastructure and enhance customer experience. Figure 3. Phone: +81 3 6436 6500. Today, we recognize and celebrate the accomplishments of our customers in the APJC region by highlighting five who have been selected to receive a 2022 APJC Cisco CX Customer Hero Award. Bandra Kurla Complex, Bandra (East) Mumbai - 400051 Additionally, this simplified portfolio makes it easier for partners to bundle in their own value-added implementation, deployment and ongoing management services. Tokyo, Japan 107-6227 As of October 1, 2020, you will need to renew your Customer Experience Specialization and ensure all current requirements are met. Register here. Cisco's Customer Experience Specialization enables Cisco Partners to be recognized as trusted providers in an increasingly SaaS and recurring revenue marketplace. Get more peace of mind. We thank our 2022 APJC winners for their continued support and partnership with Cisco CX, and were looking forward to seeing what else can be accomplished together, as we embrace the possible. Spam, promotional and derogatory comments will be removed and HTML formatting will not appear. Likewise, partner CX capabilities need to meet customer expectations around regular reviews of product utilization and outcomes delivered, help with renewals and future planning, and provide timely updates on new features and offers. With this specialization, you can: Sell more of your services. Video. This enhancement demonstrates . Through collaboration with Cisco CX, they achieved their goal to be on the cutting edge of campus infrastructure with Cisco DNA Center. Skip to main content; Skip to search; . Cisco Customer Experience optimizes you for today's challenges, brings the agility for tomorrow's changes, and innovates for a future redefined. Ultimately, this leads to increased partner revenues. 500 Hongbaoshi Rd. Cisco Networking Chatbot Use Case: Migration from Cisco Prime to Cisco DNA Center Cisco's customer experience management team proactively anticipates opportunities for . Video. . Job posted 5 hours ago - Cisco Systems, Inc. is hiring now for a Full-Time Customer Experience (CX) - GTM Security Enablement Manager in Durham, NC. These days, partners cant sell something, install it, support it, and expect their customers will satisfactorily consume and receive available value from what was bought. They have improved the time for OS upgrades from 6 months to just 5 days. Phone: +91 22 4043 4000, 21st Floor, Dawning Centre West Tower Develop new skillsets to drive recurring revenue and build a sustainable lifecycle practice. We are absolutely committed to our CX Partner-led strategy, with partners contributing 90% of Ciscos overall bookings. They can now restore services more quickly and have accelerated rollouts through automation. The Cisco CX Success Portfolio consists of three fundamental elements: Previously, Cisco services were sold as product attach during the initial sale and then hopefully again at renewal. With the advent of SaaS and cloud business models, customers expect a shorter time between when they buy something and when they attain value from their purchase. We value the opportunity to help our customers embrace their possible. The new UCS JumpStart AMD Partner Offer: 1 free server for every 3 purchased. We present the Innovation award to a customer that is realizing amazing business outcomes through Cisco Success Tracks and CX Cloud. The Webex Customer Experience platform of solutions provides enterprise-grade capabilities for building fully connected and satisfying interactions for customers. How Partners Make Money with Cisco Customer Experience (CX). View this and more full-time & part-time jobs in San Jose, CA on Snagajob. Customer experience is a competitive differentiator. Embed zero trust across the fabric of your multi-environment IT by securing access in a way that frustrates attackers, not users. Cisco's new offers were all designed with partners in mind and enable partners to book bigger deals, expand their offerings, and scale digitally - all to deliver a superior customer experience. Learn how Cisco CX Cloud helped Allied Bank, the first bank established in Pakistan, in its digital transformation initiative to provide integrated solutions for its customers. Interested in learning more about how Cisco CX can help partners make money? The Cisco Customer Experience (CX) team has an answer, helping Cisco partners transform from a traditional product resell business model to a value-added lifecycle growth model and helping them to help their customers extract the most value from their investments. M5J 0B8 Toronto, Canada Phone: +1 (408) 526-4000, One Penn Plaza 9th Floor Shanghai, 201103 Join us Thursday, May 28 at 2 pm EST for our SuccessTalk (Special Edition) Driving Partner Profitability with CX. This makes a focus on customer experience critical to your success. These customers were selected from over 40 nominations from throughout APJC and we are honored to showcase them here. It's CX Week at Cisco. A high-level migration task list is displayed (Figure 3) with a prompt at the end to do a self-guided migration. Posting id: 803150698. . In fact, this is the path Cisco took. Cisco's customer experience architect discusses how the company forges customer relationships. You can sign up here to register your interest in PLS. In this session, you will hear how advancements in technology have transformed customer relationships. We will offer graduated service levels that build upon each other as they increase with everything from self-help tools to working beside them to show, guide, and jointly team to deliver the right level of support to meet specific needs or directly execute successful outcomes. No, 2 Jian Guo Men Wai Avenue A reliable and stable network gives me and my team peace of mind and allows us to accomplish more." Riccardo Bortoletti, network administrator, Generali. 1381613. . The Cisco Customer Experience (CX) team has an answer, helping Cisco partners transform from a traditional product resell business model to a value-added lifecycle growth model and helping them to help their customers extract the most value from their investments. Please go here to populate your Cisco Live itinerary with CX sessions. We empower this by helping you develop critical CX insights through customer data and analytics. Now they can quickly eliminate malware with a few clicks. Whether you need to optimize your operations or are planning a bold transformation, we bring expertise and insights to help you get results. Demo: Cisco Customer Experience (CX) Cloud, the game changer you have been waiting for. This makes a focus on customer experience critical to your success. Support Growth Cisco's customer experience management team proactively anticipates opportunities for business improvement and optimiSation. At Cisco CX, our customers are our heroes. New York, NY 10119 Your customer can choose the right level of support, expert guidance and insights that aligns with their budget, resources and IT environment, to resolve issues quickly and realize value faster at all levels of their lifecycle. Devise a strategy to implement solutions, services . Wed love to hear from you! The Cisco customer experience (CX) is the perceived value customers place on Cisco products, services and support throughout the lifecycle. All existing Lifecycle Advisor partners will be migrated into a predetermined level of the new Customer Experience Specialization and will remain in the specialization through September 30, 2020. Key new offers Cisco is announcing today include: Business Critical Services (BCS) 3.0: Packaged expertise, analytics, and insights guiding . James Maguire - May 10, 2022 0 I spoke with Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, about the factors that create . Visit our new refreshed SuccessHub for all the latest CX news and resources for partners; watch 2020 Cisco Live Digital Event on June 2 & 3with special CX partner session on June 4; and visit www.cisco.com/covid19 for information on offers and resources. Of course, taking full advantage of the software, SaaS, and services opportunity requires deep technical expertiseand Cisco's architecture specializations already have you covered there. The PLS portfolio creates more opportunities for you to deliver services across the customer lifecycle under YOUR brand, choosing the resell or delivery model that works best for your business. Cisco Customer Experience . Our fantastic Cisco LiveCX lineup also includes our SVP/GM of Global CX, Thimaya Subaiyas keynote, Your Experience Reimagined.. Looking to learn more about the stories behind our 2022 CX Customer Heroes? Cisco CX Cloud is the digital experience for Success Tracks. The biggest developments include hiring new CX roles that help drive more business to partners, delivering . CX Portfolio Management & Go-To-Market team under CX Lifecycle Solutions is at the forefront of redefining how Cisco's security services portfolio delivers recurring value to our customers & partners. And we are excited to share the latest on CX Partner Success and how we enable you to deliver desired outcomes and be the best strategic advisor to your customers. I would like to receive email communications about products and offerings from Cisco and its Affiliates. The Cisco Customer Experience Technology Practice specializes in crafting Security solutions to solve complex business problems. Cisco Blogs / Customer Experience / Celebrating our 2022 APJC Cisco Customer Experience Heroes. To be clear, many Cisco partners have built very successful businesses selling their professional services along with reselling Cisco offerings. . Essentially, Cisco CX is here to help partners not only survive by further differentiating their offers from traditional box reselling, but also thrive through increases in revenue over the lifetime of each deal. Learn about Generali. Engaging our customers through physical and remote virtual briefing experiences. Then, youre eligible to earn Lifecycle Incentives for driving software use, adoption, and expansion. Stay tuned for product and service releases, news, and updates through this one-stop-shop platform dedicated to you and our distributors. Cisco customer experience management helps you onboard solutions, facilitate user adoption and identify where to automate so things keep running smoothly. Singapore, 80 Pacific Highway We cannot wait to share more on how CX Partner Success is All IN for you, our valued partners, at this years Cisco Live! Cisco Customer Experience. Your comment(s) will appear instantly on the live site. Phone: +44 (0)20 8824 1000, SEZ Unit, Cessna Business Park Cisco Global Customer Experience (CX) Partner Success ALL IN at Cisco Live. The project entailed strengthening cyber security detection and response, including threat hunting capabilities, to better respond to new and advanced threats. The University of Melbourne, a premier research university in Australia, set out to create a world class connected campus for students online and in person after the COVID-19 shutdown, to make the hybrid experience a huge success. Bangalore, Karnataka, India 560 103 See some of our most recent stories here: If you are interested in sharing your own customer story, connect with us at [email protected]. Wed love to hear what you think. Customer identifies solutions needed to achieve business goals. Missed Partner Summit? A critical step in passing the Specialization Audit is demonstrated customer success . KBTG, part of a leader in innovative banking, Kasikornbank, set out on a digital transformation journey, which included enhancing their security operations center. Today, we recognize and celebrate the accomplishments of our customers in the APJC region by highlighting five who have been selected to receive a 2022 APJC Cisco CX Customer Hero Award. Support Growth Transformation begins with a plan, but it lasts with sustained strategy and support. For business and security leaders struggling to . Last month, we launched Partner Lifecycle Services Support, our newest CX offering under the PLS portfolio, enabling you to brand and deliver premium-level support. This role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest . Phone: +1 (416) 306-7000, London, 9 New Square, Bedfont Lakes At last years Partner Summit, we introduced Partner Lifecycle Services (PLS), a portfolio of lifecycle and support service offers, platforms, and capabilities that enables YOU, our partners, to have choice, differentiation, and relevancy as you drive customer outcomes and enhance the customer experience! " Cisco turned a daunting career transition into a fun and challenging learning environment where I had the support of mentors and . Our goal with PLS-Support is to evolve from a hardware reactive support model to a predictive software and solutions-based model, which will help you increase your target addressable market, elevate your trusted advisor status, increase deal size and renewal rates, and drive customer loyalty. Sarjapur Marathalli Outer Ring Rd. Services from Cisco Customer Experience can help you get the most from your technology investments with guidance and data-driven insights. Hear from Ramana SV Executive Vice President and Head Global IT at HCL Technologies Limited. "The time saved and the visibility from CX Cloud has changed how we manage, respond, and secure the network. As another example, in the absence of usage data, its often difficult for customers to know their level of consumption for purchased products, which can make renewal discussions troublesome. To be clear, many Cisco partners have built very successful businesses selling . It also presents tremendous opportunity to deliver value-added services after the initial . Chaoyang District, People's Republic of China Cisco's Thimaya Subaiya on Customer Experience in. Proven experience in security services, sales, or consulting - with a strong track record of progressive . Terms & Conditions . Theme analysis Advanced text analytics using artificial intelligence (AI) and machine learning (ML) provides up to 95 percent accuracy of both theme and sentiment of the customer's unstructured data. NetSec/Cisco Firewall Customer Testimonials User & Endpoint Protection Email Security Cisco Tech Talks Cisco Business Switches Cisco Business Wireless Cisco Business Dashboard Routers: RV160 Series Routers: RV260 Series Routers: RV340 Series Switches: 550x Series In the last few years, Cisco has increasingly focused on growing its recurring software business, which has resulted in better visibility into future earnings and higher profitability. . Webex Customer Experience . Cisco customer experience manager: What makes good tech CX. Ultimately, Ciscos simplified portfolio, along with insights and analytics, provide the foundation for partners to align their services around the Cisco CX Lifecycle framework racetrack, as shown in Figure 1. Get up to 20 free servers. Cisco customer experience management helps you onboard solutions, facilitate user adoption and identify where to automate so things keep running smoothly. Technical Expert: Technical knowledge with ability to understand customer use cases for Cisco's technology solutions and how Cisco solutions can be optimally applied in a customer's environment to accelerate value creation for the customer. Phone: +86 10 8515 5000, One BKC, C-66, G Block, Hear more details from Abhay Tiwari, General Manager, IT: This top award recognizes a customer that has undergone an amazing digital transformation through collaboration with Cisco CX. No. We are thrilled to share that Ciscos Partner Launch Experience is now live for you. Keep your business moving with Cisco. Even more remarkable, the whole session was performed online without the need to travel., 300 East Tasman Drive Fuelled by actionable telemetry, it focuses on our customers' most strategic use-cases; and includes expert guidance, contextual learning, and best-practices, powered by AI and ML. Apply online instantly. They needed to ensure security of their complex infrastructure, including employees working from home. Join me in our Cisco Live Driving Successful Customer Outcomes with Partner Lifecycle Services session and learn more about PLS and how to get started with PLS-Support. Make zero trust progress while optimising the digital experience. With their vision to provide integrated solutions in order to be the first-choice bank to customers, Allied Bank . Dec 7, 2022 Jono Luk. Watch the sessions to deepen your expertise and learn how Cisco helps you own the customer experience. Hear from Chatchawat Asawarakwong, CISO of KBTG: We created the CX Customer Hero Awards to recognize the incredible work our customers are achieving in their industries. The result is a diluted value proposition, reduced margins, and quite frankly a future struggle for survival. Ask a Question, Comment Below, and Stay Connected with #CiscoPartners on social! This launch focuses on creating Unified Experiences and gives you a special sneak peek of key announcements ahead of Cisco Live! With 85 percent of organizations adopting a cloud-first principle by 2025 1 and 89 percent of CIOs agreeing that . To get started, view our step by step journey map to help plan, build, scale and monetize a successful Customer Success practice. Ultimately through the Cisco CX Success Portfolio and adopting the lifecycle selling framework, Cisco has discovered that over a five-year period partners on average can see a 2X increase in revenue, as shown in Figure 3. 117372 With CX Cloud, DENSO now has comprehensive visibility into their network devices and reduced risk with automated software upgrade recommendations. Optimize for todays' challenges: This means we become data-driven, utilize actionable insights along with using expert guidance to adopt and gain the most from your current technologies and systems. Newgen worked with Cisco CX to de-risk the full lifecycle of the advanced cyber threat problemgaining deep visibility, context, and control to rapidly detect, contain, and remediate advanced threats if, or when, they evade front-line defenses. Customer researches and evaluates Cisco (and other) solutions. Customer story Maharashtra, India Watch video (02:47) Cisco services that put you in control Consulting services. Over the next few months, we will be working with our winners to tell their stories in a variety of different ways to showcase their accomplishments. I understand I can unsubscribe at any time. Customer Experience Ask the Experts and Accelerator Sessions. Since then, Cisco focused on investing and developing partners' lifecycle services. Without doubt one of the best technical demonstrations I have ever attended. Cisco's annual Partner Summit attendees will get an update from one year ago when Martinez first unveiled the Cisco Customer Experience strategy. Customers are increasingly moving to software as a service (SaaS) and recurring offers, requiring them to work with trusted providers. North Sydney, NSW, Australia 2060 This makes a focus on customer experience critical to your success. Phone: +86 21 2201 4000, 80 Pasir Panjang Road Cisco Meraki is the leader in cloud controlled Wi-Fi, routing and security. Customer Experience Cisco strengthens Webex Calling with South Korea data center enhancement. A collaborative and interactive personalized experience built around your needs and goals. San Jose, CA 95134 Cisco derives 90% of its revenues through partner resellers, yet it must build a connection with its customers. It also presents tremendous opportunity to deliver value-added services after the initial purchase, helping customers achieve their business outcomes. Changning District The result was a complicated portfolio of product and service offerings not aligned to the customer lifecycle. The team develops and executes multi-dimensional Security strategies. Now, students and faculty are tightly connected from wherever they are located a connection that enriches learning, teaching, and research. 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