Cause There are two potential causes for this issue: There's a temporary outage with Apple services. Learn how your comment data is processed. Posted on Posted on 07:44 AM. We've never had the "Set Time Zone" box checked and are having the issue. Sep 8 @MSFT365Status are there any issues enrolling Apple devices to Intune? 06:38 AM. Loads of end points are now on Akamai and not on the 17/8 IP range. Unfortunately that doesnt work for us. received message: Awaiting final configuration (as usual) Received Location services prompt ( as usual) in Qubec, Canada, iPhone 6s Plus, The trust profile you have mentioned is for MDM, confirmation from the company is for Apple Business Manager/DEP. But removing the "Set Time Zone" option in Prestage Enrollment for Mobile Devices in JAMF, did the trick. Posted on We too have been seeing this the last couple weeks. Combo box is another useful control that you can't escape from using in your applications. HTMDAdmin Accountto provide news and latest updates on the known issue from Microsoft world. Thanks all for the feedback. A user Cosmin-Gabriel Barau on Twitter raised Intune iOS ABM DEP Enrollment issue first. 11:40 AM. 11:37 AM. EPM Management Console > Tools > Configuration > Agent Configuration > Double click the Agent configuration that is deployed to the endpoint > Client connectivity settings > Select "Edit" after selecting the desired setting in the drop down. log into your DEP portal https://deploy.apple.com/, 3.) Theres a current service incident that may be related. Apple disclaims any and all liability for the acts, Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore Update: This is resolved. Posted on I have numerous devices stuck at 'Awaiting Final Configuration' after the Remote Management screen. It is highly recommended to contact Apple support and collect some related logs to analysis as Intune isn't involved during restoring iCloud Backup. 11:29 AM. 05-10-2021 any proposed solutions on the community forums. This means that my test iPad never fell into the multiple smart groups it should have, and therefore failed to receive most of it's config profiles and managed apps. If you enroll using Apple Configuration and provisional DEP and reset after 30 days The device will re-enroll in MDM. Posted on Please understand that the issue occurs when the device restores from iCloud Backup. 1.) Or you can download FamiSafe by Taping the below download buttons. It's worth noting, though, that that test device does successfully receive other management commands. If i uncheck the install config files before set up assistant the iPad doesn't even go into Jamf. During DEP Hi Joseph, Have you confirmed that all the Apple tokens on the customer portal are valid and not expired Have you checked to see if the customer has available licenses? If the device isn't removed from Jamf Pro first, it just gets stuck at "Awaiting final configuration" again and you have to restore it again. If it reports that your server can't reach Apple's APNs servers, check your network's configuration. I've tried a blank push, restart, another wipe but can't get config profiles, apps, or smart groups on the device. 04-27-2021 If you are using it without a cable, make sure the Wi-Fi connection is exactly the same on both your PC and your phone or turn the personal hotspot on your . After schooling through I had hoped that I would be finding some hope, rather than an issue without a clear solution for half a year. Would you like to mark this message as the new best answer? vSphere Upgrade & Install New Security Advisory = VMSA-2021 iPad Enrollment Awaiting Final Configuration (Solv. Do you have Install Configuration Profiles before Setup Assistant checked in your PreStage Enrollment? Posted on Restore the device to factory settings with iTunes. Then I went through and reassigned it in school manager, added it back to the prestage, then reset the iPad and went through the enrollment process. It helps you to show multiple values in your list even with pictures. Thanks for all of you responses. received message: Awaiting final configuration (as usual) Received Location services prompt ( as usual). All postings and use of the content on this site are subject to the. Navigate to Settings > choose your MDM server > Click on Download Token to download a new DEP Token from your server. OS X El Capitan (10.11.6), Open "Settings" On the left-hand side find and tap on "General" On the right-hand side scroll to the bottom and tap on "Erase" On the next screen find and tap on "Erase all Content and Settings" After approximately 5 minutes the iPad should return to the "Hello" screen Push the Home button to proceed Choose English, then United States This is obviously a huge, time-consuming, pain in the butt. Posted on I was trying to enroll a 14.4 iPad all morning, about 4 times, but it kept hanging. Check expiry and also look for any error displayed in red above the token. A forum where Apple customers help each other with their products. 04-20-2021 1.) See https://support.apple.com/en-us/HT210060. 01:41 PM. I don't understand, we are experiencing this on more and more devices. Can't get past it. If the iPad is awaiting configuration it is not fully in Jamf yet? [PI-002632] Fixed an issue that sometimes caused Jamf Pro to incorrectly assign and install apps purchased in volume. Has anyone experienced this before and if so how did you resolve it? They asked us to do that and it seems to have resolved this immediately for us for now. I have not used the first one to troubleshoot issues, and last time I had to run Services Test was several years ago. Let us know if that resolves this issue for you. I haven't tried the Update Inventory/Send Blank Push that @jphillips mentioned though. Anyway, I'm beginning to think there's some issues with Microsoft today. 02-03-2021 Jamf does not review User Content submitted by members or other third parties before it is posted. When this happens is it stuck installing a WIFI profile? 01-11-2021 This site contains user submitted content, comments and opinions and is for informational purposes Thank you for all your suggestions! 11:52 AM. In this video,. Have you checked to see if the customer has available licenses? Going to Jamf Settings > Global Management > Push Certificates > MDM Push Notification Certificate and changing the push protocol from Binary to HTTP/2 as well as toggling off the "Install Configuration Profiles before Setup Assistant" option in our prestage settings seems to have resolved our issue. We hear an issue with Intune iOS ABM DEP Enrollment Error Awaiting Final Configuration from Customer. omissions and conduct of any third parties in connection with or related to your use of the site. This site contains User Content submitted by Jamf Nation community members. This powerfu. If the iPad has been previously connected Hi Joseph Try to put the device in DFU mode and make sure the device is on a good known to work network. Posted on This is def a known ongoing issue with Jamf. I'm not sure whether or not we're all dealing with the exact same issue, but Jamf did assign an official product issue to my problem. Good luck! Had a client who checked out 4 iPads. Aug 2022, It seems Intune EU tenants are impacted by the. We dont think the current issue is not related to the issue discussed in this post. It's more that Jamf hasn't fully configured these devices than them not being in Jamf at that point. The fnal decision on a manuscript can be either acceptance with major or minor revisions or rejection. Click the Remove button for the profile you want to remove. Besides that, the main configuration of Shared iPad devices consists of the configuration and assignment of an enrollment profile for iPadOS devices. My cloud server was updated to 10.27 about a week ago and we immediately started having this issue. 06-10-2021 12:47 PM. 03-03-2021 07:45 AM. Maybe try turning that off and see if you can identify any bad profiles? See, Thanks all for the feedback. Solution: Remove the enrollment profile from the device and wait that the Enrollment profile status ( Enrollment > Apple DEP) is Not assigned. 04:28 AM. After doing that process, we plug them into Ethernet to complete the setup. They also said if you're attempting to restore an UNmanaged/Supervised device from an iCloud backup to a device that IS supervized you'll have the same problem but there's no solution for it. DEP iPad stuck at Awaiting Final Configuration screen, RE: DEP iPad stuck at Awaiting Final Configuration screen. 12:36 PM. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Unchecked the the Set Time Zone option and the iPad enrolled immediately. 05-05-2021 Enter the serial number again then choose "Assign to Server", 7.) Also, I've had trouble loading admin.microsoft.com to view any service advisories and https://portal.office.com/ServiceStatus/ServiceStatus.aspx won't load at all (maybe it's gone now?). Lost your account password? David_231, call For those interested, we've been assigned a product issue (PI-009403). 1-800-MY-APPLE, or, Sales and Teddy_B, User profile for user: If the iPad has been previously connected to an MDM and has another MDM profile on it or if it had an activation lock (find my iPad/Apple ID) YOU will have to do this properly. 02-24-2021 Microsoft is yet to confirm the issue with an advisory or incident. Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. Open the Settings app. 11:49 AM. Refunds. 10:57 AM. Yes, we're seeing this on almost all iPads that are on some flavor of 14.x. I've already unassigned and reassigned the devices to our MDM in ASM and then wiped the devices in Apple Configurator. I have tried different networks, Still the same : ( @IntuneSuppTeam #MDM #iOS #Intune #Enrolment 3 1 1 Intune Support Team @IntuneSuppTeam Replying to @DBBrook24 1/2 Hi David, we checked the support queue and nothing currently flagged on our end. Posted on Unchecking the install config profile allows them in and then they get hit by the inventory update issue and never process commands. Posted on document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Has anyone experienced this before and if so how did you resolve it? same here, with ios 13 was working properly, 10 out of 23 devices got iOS 14 and it always stucks with "waiting for the final configuration", when shared ipad is chosen. 02-10-2021 captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of start over again and it should work Highly Frustrating! We've done the impossible, and that makes us mighty. 05:20 PM. Posted on All of our 13.x iPads enroll straight away and do not sit on the screen, which leads me to believe it's an iPadOS 14.x issue. Looks like no ones replied in a while. #13. Posted on Hello and welcome to Apple Support Communities,ccprc. In this post I will use a Mac Mini and a Lightning cable to connect a first gen Apple SE to enroll in Intune. Unchecking "Install Configuration Profiles before Setup Assistant" gets a device to the home screen, but configs and apps won't come down reliably. We have been having a similar issue. 12:59 PM. This is a new problem with iOS 14 and so far both Jamf and Apple are saying it is expected behavior. Our clients now have to set a passcode during set-up, and then have to set a new passcode a bit later when our passcode policy hits it, which is irritating, but at least it works. 04:43 AM. Posted on Check expiry and also look for any error displayed in red above the token.You should also check that the device in question has a DEP profile assigned at the following location Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP). Since you can not set iPads to update more than once a day this really stinks because you either have to wipe the device or look them up individually to be able to check and re check it they are now able to get the configuration profiles. This authentication method change also includes the removal ofthe Run Company Portal in the Single App Mode option. The following table gives a quick idea of the impact on services and customers. Moreover, Microsoft has acknowledged the issue and investigating the issue. Can anyone help? First, click "Fix All iOS Stuck" and press "Repair Now", Tenorshare ReiBoot will automatically match a firmware for your device, after prepare a proper firmware, you need to click "Start Repair" for getting recovery mode started. This issue can happen if: there's a temporary outage with Apple services, or; iOS/iPadOS enrollment is set to use VPP tokens as shown in the table but there's something wrong with the VPP token. are there any issues enrolling Apple devices to Intune? Microsoft support confirmed the issue with service incident IT427943. If iPhone stuck on update requested and you are unable to fix the device then your final option is to put the device into DFU Mode and then restore the device with iTunes. Worked for me. We have some apps scoped as autoinstall and some of those same apps scoped to be in self service. Apple will get in touch with them for verification over email or phone. We see this happening in our environment when our wireless profile gets installed during enrollment. What sometimes helps me, when it gets stuck, I just restart the iPad and that will push it through when it gets to that step again. While registering on DEP portal/ Apple Business Manager, you must have entered the information about the signing authority of your company, along with their designation and contact details. If you're dealing with this issue where you're seeing an iPad stuck at awaiting final configuration after enrollment and you have MDM commands queued up, reference PI-009296 with Jamf support. It looks like this is resolved for now by going into your PreStages and unchecking the "Set Time Zone" box. Try unchecking the "Set Time Zone" in pre-stage. The latest reply from Microsoft Intune Support Team on Twitter is given below. A Finder window should appear. Like @RBlount said, unchecking the Install Configuration Profiles before Setup Assistant checkbox fixed this for us. though it does make the wipe and reset process a little more involved. The current status of your manuscript indicates that your paper is with the editor, and he/she is evaluating your manuscript to arrive at a decision. Luckily it's not widespread, but definitely adds to the setup process. We are still waiting for more information from Microsoft on this issue. wait a minute 5.) I unassigned the iPad from my Apple School manager instance, then I deleted the iPad from Jamf. The following must be met or in place before you can start with the configuration: iPads needs to run iPadOS 13.4 or higher; You need to have an active Apple Business Manager account; Devices must be registered in the Automated Device Enrollment program of Apple (formerly called Apple DEP) Solution Ouch @Tolandese That is hardly a solution for a lot of devices, but good score if it works for you. In the Intune Portal in Tenant Administration my MDM Authority was set to Microsoft Office 365 and servicerelease 2009 1.) 06:19 AM, Check your firewall rules. We clear all commands APART FROM device configured, send a blank push which has seemed to be a successful workaround Posted on The typical error Intune iOS ABM DEP Enrollment is Awaiting Final Configuration from Customer A.. On a similar topic, Microsft plans to remove thelegacy authenticationmethod from theiOS iPadOS ADE enrollment Profile. I will reopen my case and mention the above product issue. After registration you can post questions and access our members only forums. - reinstalled ipad quite a few times, - disconnected from apple school manager as well -reconnected with intune and tokens - created new profiles, need a fix for that urgently You'll need the device serial number to locate it on this page.If all tokens are good and the DEP profile is assigned, try one more hard reset with iTunes, then power off the phone for 10 to 15 minutes. Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore via iTunes as outlined here. I'll have to try that when I get another one I have to restore. Really hoping that takes care of it. Now try enroll again. ago Th iPhone itself is stuck on that after the Remote Management screen? 04-15-2021 Restore the device to factory settings with iTunes. Hope that helps some people! Also, Check the quality of the network You said the iPad was restored using iTunes, but there is a very specific process (a "recovery mode" To support Tim Faulk's comments, this is also called a DFU. Regina,Canada. Learn about Jamf. To start the conversation again, simply Tap on it to open it up, then tap again on the next screen to see the details. If I understand your post correctly, you are trying to set up devices with Mobile Device Management. Make sure that all needed ports are open. Posted on All rights reserved. I then push the cancelled profile to the iPad. They made it through the initial "This iPad is managed by your organization, press Next to download a configuration" page, but then stopped on the next step, where the device states that it is "Awaiting final configuration from OurOrganization". Refunds. Id like to help. Step 1: Download FamiSafe from Google Play or App Store by searching for FamiSafe directly. Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. After restoring and trying again 3 times didn't work I called Apple Care. Enroll with User Affinity - Choose this option for devices that belong to users and that want to use the Company Portal for services like installing apps. Is it valid? I'm able to get to get past the awaiting final configuration loop and to the home screen by deselecting time-zone (iOS 14 or later) and Install Configuration Profiles before Setup Assistant, but it hangs up there with an Update Inventory as previous posts stated. Was told this week it is PI-009362 causing the issue and is a planned fix in an upcoming release. 02-25-2021 Membership is always free. Posted on All postings and use of the content on this site are subject to the. I also have an open ticket for this issue. It will sit at the Awaiting Final MDM Configuration screen, sometimes for a couple of hours, before moving on. Posted on We cover Windows, Intune, Azure, AVD, and Windows 365 news. To start the conversation again, simply The configuration of Shared iPad devices contains of a few important configurations that should be in place and that are described below as prerequisites. If impacted, please look for IT427943 in your tenants. MDM enrollment stuck "Awaiting final configuration from "my company"", User profile for user: 07:33 AM. Is that correct? 01-11-2021 Make sure that you've completed the steps in this article: Get started using Apple Business Manager or Apple School Manager with Mobile Device Management. Add Configuration Option to make the "Comments to Author" required when an Associate Editor is making a Recommendation. I am also hoping for a response. 02-04-2021 The A6M was designated as the Mitsubishi Navy Type 0 carrier fighter (, rei-shiki-kanj-sentki), or the Mitsubishi A6M Rei-sen. Please contact your administrator. Restore the device to factory settings with iTunes 8.) The only solution we've been able to find is to delete the iPad from Jamf Pro and restore it so it can go through enrollment again. Of my leftover stockpile of 20 devices I run tests on, 17 always succeed no matter what I throw at them and 3 always fail. 10:27 AM, Hmmm, I have always been hosted and have not seen this behavior that I can recall in the past 4 years but just this morning trying to wipe some devices, I have 4 iPads that are sitting in this state :(, Posted on @christina_luis If you search for the affected devices you'll see that you are able to send commands, and they do receive them. provided; every potential issue may involve several factors not detailed in the conversations 02-25-2021 06-10-2021 I had the same problem, however, when I searched for the display name it was gone. 11:43 AM. Weve never had the option in prestages on and we still get the Awaiting hang on every 14.x iPad. A forum where Apple customers help each other with their products. However, now instead of DeviceConfigured being the command that's getting stuck, the initial Submit Inventory is getting permanently stuck. unfortunately the time zone suggestion does not work here as we have never had it checked. Very reproduceable. device-enrollment-program. 02-09-2021 Frederic , for the Sorel-Tracy city Hall. With 10.5k student iPads in a remote learning environment, it's getting incredibly frustrating that our help desk is too afraid of this issue to have a student reset and re-enroll their iPad to try and resolve issues. This happens with our iPads too from time to time and it is always when trying to install a WIFI profile. That usually indicates a problem with the profile not a config or compliance policy. I first unscoped the iPad from its prestage enrollment. More details are available in a separate advisoryMC284343. I had manually added it to DEP with Apples Configurator, so I figured I had done something wrong. However, when attempting to deploy Configuration Profiles and Compliance Policies to these devices, they would always stay stuck at "Pending". 11:16 AM. Turning that off and sending the devices a wipe seems to have resolved it. 01-11-2021 Here are the steps to register a FamiSafe account on parent's phones. Awaiting final configuration from "Microsoft" Guided Access app unavailable. Enter the device serial number and choose "Unassign Devices", 5.) The final confirmation from your company is awaiting. First, lets talk about the requirements. 08:35 AM. 01:35 PM. Enter the device serial number and choose "Unassign Devices" 4.) DEP Iphone awaiting final configuration ? Learn more Apple School Manager User Guide During DEP enrollment, the iPad is stuck at a "Awaiting final configuration from
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